Office Assistant 2 - Payments and Receipts

Office Assistant 2 - Payments and Receipts

Salary

$39,924.00 - $52,872.00 Annually

Location

Thurston County - Lacey, WA

Job Type

Full Time - Permanent

Job Number

26DOT-HQ-01007

Department

Dept. of Transportation

Division

Headquarters

Opening Date

07/08/2026

Closing Date

7/15/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Description

About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the worlds longest floating bridge, and operates the largest ferry system in the nation!

The Opportunity

WSDOT is currently seeking is currently seeking an Office Assistant 2 to join the Accounting & Financial Services (AFS) Division in Lacey, WA. As a member of the Payments and Receipts Unit, you will play an important role in supporting the agencys financial operations by ensuring payments, receipts, and financial records are processed accurately, securely, and on time. This position combines administrative support, financial transaction processing, records management, and customer service to help maintain the integrity of WSDOTs financial operations. If you enjoy working in a collaborative environment, have strong attention to detail, and take pride in providing excellent customer service while supporting critical business functions, this may be the opportunity for you.

What to Expect

Among the varied range of responsibilities held within this role, you will:

• Collect incoming mail from designated locations and retrieve daily payments from assigned lockboxes.
• Sort incoming mail, log checks and payments, and verify daily totals using a 10-key.
• Scan, organize, and maintain electronic financial records in accordance with records management requirements.
• Research returned warrants, update tracking records, and communicate with agency staff to resolve issues.
• Match remittances to warrants, process transactions, and resolve discrepancies involving payments and supporting documentation.
• Ensure financial documents are processed in compliance with agency policies, internal controls, and records retention requirements.
• Process daily cash receipt transactions, credit card reports, and supporting financial documentation.
• Verify, balance, and reconcile financial transactions while researching and resolving discrepancies.
• Provide backup support for receipting, accounting, and warrant processing functions while cross-training with other financial staff to support business continuity.
• Respond to customer emails and phone calls in a timely and professional manner.
• Provide information and assistance regarding payments, warrants, and financial transactions.
• Coordinate petty cash requests, prepare checks, maintain records, obtain required approvals, and communicate with customers regarding payment availability.
• Maintain accurate documentation related to customer inquiries and assigned financial transactions.

Qualifications

To be considered for this opportunity, the following competencies are required:

• Customer Service & Communication: Clearly and professionally communicate, both verbally and in writing, with diverse internal and external customers while actively listening and responding appropriately.
• Teamwork & Collaboration: Work cooperatively and respectfully with colleagues to meet shared goals and contribute to a positive, productive work environment.
• Attention to Detail: Consistently produce accurate work by reviewing information carefully, identifying errors, and following established processes.
• Time Management & Prioritization: Organize and manage workload effectively to meet deadlines while adapting to changing priorities.
• Critical Thinking & Problem Solving: Assess situations, identify issues, and make sound decisions within established guidelines while seeking assistance when appropriate.
• Technical Proficiency: Use Microsoft Office applications at basic level, including Excel, Outlook, and Teams, to create, edit, and share documents, spreadsheets, and communications.
• Data Entry & Information Systems: Accurately enter, retrieve, and update information using financial or comparable database systems.
• Independence & Initiative: Work with minimal supervision while taking responsibility for completing assignments and identifying opportunities to improve processes.
• Growth Mindset: Actively demonstrates a commitment to learning and growth.
• Service-Oriented: Takes action to meet the needs of others.

Important Notes

• This recruitment may also be used to fill additional positions per business needs.
• This position is not eligible for remote work, and required work on-site in Lacey, Monday through Friday.
• The salary range listed includes the 2% general wage increase, effective on July 1, 2026.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
• WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov

Why WSDOT

• Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle. Employees in this position enjoy a standard daytime schedule, working Monday-Friday, with weekends off.
• Paid Leave - In addition to 12 paid holidays, full-time employees may earn up to 25 paid vacation days per year!
• Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
• Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

Check out this video to learn more: Why WSDOT?

How to Apply

Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible.

In order to be considered for this opportunity, please include the following with your online application:

• An attached Resume outlining (in reverse chronological order) your experience to date.
• An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
• Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the "References" section of the online application; does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.

Contact Us

For inquiries about this posting, you may contact the assigned Recruiter at Rachel.Giese@wsdot.wa.gov. Please be sure to reference 26DOT-HQ-01007 in the subject line.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

Customer Service & Communication: Which statement best describes your experience providing customer service to internal or external customers?

• I routinely resolve complex customer inquiries while providing exceptional service and clear communication.
• I regularly assist customers by answering questions and resolving issues independently.
• I provide customer service as part of my regular duties with occasional guidance.
• I have limited customer service experience.
• I do not have this experience.

02

Describe your experience providing customer service to internal or external customers. Include the services you provided and the employer(s) or organization(s) where you gained this experience. If you do not have this experience, please enter N/A.

03

Teamwork & Collaboration: Describe how you have worked collaboratively with others to achieve a shared goal while contributing to a respectful and positive work environment. If you do not have this experience, please enter N/A.

04

Attention to Detail: Which statement best describes your experience performing work that requires a high level of accuracy?

• I regularly complete detailed work involving financial or confidential information with minimal errors.
• I frequently perform detailed work and carefully review my work for accuracy.
• I occasionally perform detailed work requiring accuracy.
• I have limited experience performing detailed work.
• I do not have this experience.

05

Critical Thinking & Problem Solving: Describe a time you identified an error, discrepancy, or process issue. What actions did you take and what was the outcome? If you do not have this experience, please enter N/A.

06

Technical Proficiency: Which statement best describes your experience using Microsoft Excel?

• I regularly use formulas, sorting, filtering, and other Excel functions to organize and analyze information.
• I regularly use Excel to maintain and organize data.
• I use Excel for basic data entry.
• I have limited experience using Excel.
• I do not have this experience.

07

Data Entry & Information Systems: Which statement best describes your experience entering and maintaining information in database or financial systems?

• I routinely enter, update, and verify complex information while maintaining a high level of accuracy.
• I regularly enter and maintain information in database or financial systems.
• I occasionally enter information into database systems.
• I have limited experience with database systems.
• I do not have this experience.

08

Which statement best describes your experience processing cash receipts, payments, or other financial transactions?

• I independently process a high volume of financial transactions while reconciling discrepancies.
• I regularly process financial transactions as part of my work.
• I have some experience processing financial transactions.
• I have limited experience processing financial transactions.
• I do not have this experience.

09

This position is not eligible for telework and requires working on-site Monday through Friday during the scheduled work hours. Are you able to meet this requirement?

• Yes
• No

10

How did you learn of this employment opportunity?

• Indeed
• LinkedIn
• Direct Email Notification
• WSDOT social media (Twitter, Facebook, YouTube, etc)
• Career Fair
• Monster
• WorkSource
• Handshake
• AASHTO
• NACTO
• COMTO
• APWA
• "NOW HIRING" banner/sign
• Radio advertisement
• WSDOT Employment Site
• Careers.wa.gov
• governmentjobs.com
• Other (specify below)

11

If you selected Other on the previous question, please specify how you learned of this employment opportunity in the space provided:

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov