Office Assistant

Position Details

Position Information

Working Title of Vacant Position Office Assistant Job Type Part Time Posting Type Public Number of Vacancies 2 Department CUSTOMER CONTACT CENTER Division CUSTOMER CONTACT CENTER Requisition Number 2026479 Number of hours worked per week 25 Work Schedule

Shift A: Monday - Friday 8am - 1pm

Shift B: Monday - Friday 12pm - 5pm

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Work Site Location Chesapeake, VA Position Driving Requirement O - Occasional Pay Grade GE01 Pay Basis Weekly Advertised Salary

Starting Rate: $16.93

Actual starting rate depends on education and relevant experience.

Job Description

Seeking an experienced customer service advocate to serve as a member of the Customer Call Center Team. This position primarily supports call center operations, by responding to a variety of customer service requests by phone, email, and system generated requests, dispatches and processes through to completion, various internal and external requests for city facility maintenance and repairs. Serves as a point of contact for inquiries regarding maintenance throughout the City of Chesapeake, as well as other customer service opportunities. Tasks include but are not limited to:

• Provides excellent internal and external customer service that meets the expectations of the City's Customer Service Initiative, while following set standards for providing customer service for the customer call center. Answers multi-line communication system, using specialized computer software and phone system, directs caller to appropriate personnel, department or informational system, records and relays various messages.
• Communicates with internal and external customers in person, by phone and email to exchange information and provide logistics for a variety of customer service and work order requests regarding the maintenance and repairs of grounds and facilities located throughout the city.
• Performs data entry, entering, updating and editing data into a computer system using specialized software.
• Obtains detailed customer information to maintain accuracy in processing work orders and dispatching work to appropriate personnel. Works closely with City employees from various departments and other outside agencies daily. Receives, relays and or resolves citizen concerns.
• Dispatches work orders and related logistics to field personnel by phone or email.
• Compiles information from various sources. Assists with year-end reporting requirements. Maintains customer service databases and generates reports.
• Performs other routine office tasks, such as typing, filing, scanning, copying, and computer use. Operates various types of office equipment.
• Reviews reports, records, forms and other data for accuracy and completeness. Maintains forms, work orders, and communications.
• Provides clerical support and assists with special projects for other areas of the department as needed.

Required Qualifications

Vocational/Educational Requirement: Requires high school diploma or GED/HSE.

Experience: In addition to satisfying the vocational/education standards, this class requires a minimum of six months of full-time equivalent experience in administrative support.

Special Certifications and Licenses: Requires a valid driver's license in compliance with City driving standards.

Special Requirement(s): Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

1 year of Full Time equivalent experience

Posting Detail Information

Job Open Date 10/14/2026 Job Close Date 10/21/2026 Open Continuous No Special Instructions to Applicants

Please specify whether employment was Part Time or Full Time for each job listed on your application and resume.

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Standing Occasionally- Up to 1/3 of the time. Sitting Continuously- 2/3 or more of the time. Walking Occasionally- Up to 1/3 of the time. Lifting Rarely- Less than 1 hour per week. Lifting Amount Exerting up to 20 lbs Carrying Rarely- Less than 1 hour per week. Carrying Weight Exerting up to 20 lbs Pushing/Pulling Rarely- Less than 1 hour per week. Pushing/Pulling Weight Exerting up to 20 lbs Reaching Occasionally- Up to 1/3 of the time. Handling Occasionally- Up to 1/3 of the time. Fine Dexterity Occasionally- Up to 1/3 of the time. Kneeling Rarely- Less than 1 hour per week. Crouching Rarely- Less than 1 hour per week. Crawling Never- Never occurs. Bending Occasionally- Up to 1/3 of the time. Twisting Occasionally- Up to 1/3 of the time. Climbing Rarely- Less than 1 hour per week. Balancing Occasionally- Up to 1/3 of the time. Vision Continuously- 2/3 or more of the time. Hearing Continuously- 2/3 or more of the time. Talking Continuously- 2/3 or more of the time. Foot Controls Rarely- Less than 1 hour per week. Machines, Tools, Equipment and Work Aids Used

Standard office equipment, phone, and computer

Protective Equipment Required

Any PPE required by the equipment in use.

Health and Safety

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Mechanical Hazards S = Seasonally Chemical Hazards S = Seasonally Electrical Hazards M = Several Times Per Month Fire Hazards S = Seasonally Explosives N = Never Communicable Diseases N = Never Physical Danger or Abuse N = Never Other If Other, Description

Environmental Factors

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Dirt and Dust S = Seasonally Extreme Temperatures S = Seasonally Noise and Vibration W = Several Times Per Week Fumes and Odors S = Seasonally Wetness/Humidity S = Seasonally Darkness or Poor Lighting S = Seasonally Primary Work Location Office Environment

Non-Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Time Pressures Occasionally- Up to 1/3 of the time. Emergency Situations Occasionally- Up to 1/3 of the time. Frequent Change of Tasks Occasionally- Up to 1/3 of the time. Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time. Performing Multiple Tasks Simultaneously Frequently- From 1/3 to 2/3 of the time. Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time. Tedious or Exacting Work Occasionally- Up to 1/3 of the time. Noisy/Distracting Environment Occasionally- Up to 1/3 of the time. Other If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

Must be able to work independently

Professional References

Professional References

Please provide contact information for professional references.

Minimum Requests 0 Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you possess a valid driver's license and a driving record that is in compliance with the City's Driving Standards? Please review position requirements for details.
• Yes
• No

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter
• Transcripts
• Letter of Recommendation