Broad Glass

Office Assistant

Location: New Orleans, LA | On-site

Pay: $18.00-$20.00 per hour

Help Keep a Trusted New Orleans Glass Company Organized and Running Smoothly

Bring your organizational skills, attention to detail, and customer service experience to a family-owned New Orleans company that has served the community since 1965. Broad Glass is hiring an Office Assistant to support daily administrative operations, communicate with customers, and help keep office activities organized and efficient.

Broad Glass is a small, well-established family business with a strong reputation throughout New Orleans. The company provides a range of specialty glass services, including frameless shower enclosures, residential mirrors, insulated glass units, commercial storefront framing, doors, and glass.

As an Office Assistant, you will help manage day-to-day office responsibilities, respond to customer inquiries, maintain accurate records, and support communication between customers, office personnel, and field technicians. Your ability to stay organized, manage competing priorities, and provide professional customer service will contribute to the company's continued success.

We are looking for a dependable, detail-oriented professional who takes initiative, communicates clearly, and enjoys supporting a busy, service-oriented business.

Key Responsibilities

• Answer incoming phone calls, respond to customer inquiries, and direct requests to the appropriate team members.
• Provide friendly, professional customer service by phone, email, and in person.
• Schedule appointments and assist with coordinating customer service requests and installation activities.
• Perform general administrative duties, including data entry, filing, document preparation, and recordkeeping.
• Maintain organized and accurate customer information, service records, and office documentation.
• Assist with preparing estimates, invoices, and other business documents as directed.
• Communicate with field technicians and office personnel to help coordinate daily activities.
• Monitor incoming emails, relay important information, and follow up on outstanding requests.
• Maintain office supplies and assist with general office organization.
• Support management with additional administrative tasks as needed.

Required Qualifications

• Previous experience in an administrative, office support, receptionist, or customer service role.
• Strong verbal and written communication skills.
• Ability to answer phone calls and interact professionally with customers.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Basic computer proficiency, including email, data entry, and common office software.
• Ability to maintain accurate records and handle confidential information professionally.
• Dependable attendance and punctuality.
• Ability to work on-site in New Orleans, LA.

Preferred Qualifications

• Previous administrative experience in construction, glass installation, home services, or a related industry.
• Experience scheduling service appointments or coordinating field technicians.
• Familiarity with Microsoft Office, including Word, Excel, and Outlook.
• Experience preparing invoices, estimates, or customer service documentation.
• Familiarity with office management or customer relationship management (CRM) software.

Pay and Benefits

• Pay: $18.00-$20.00 per hour
• Paid Vacation: 10 days
• 401(k): Company match of 3% after one year of employment
• Medical Insurance: Company covers 50% of the insurance premium
• Paid Holidays

Why Join Broad Glass?

Broad Glass offers the stability of a company that has served New Orleans since 1965 and the close-knit environment of a small family business.

As an Office Assistant, you will play an important role in supporting daily operations, helping customers, and keeping the office organized. Your contributions will help the team deliver dependable service to residential and commercial customers throughout the New Orleans area.

This is an opportunity to become part of an established local company where reliability, teamwork, and attention to detail are valued.

Apply Today

If you are an organized, dependable professional who enjoys helping customers and keeping office operations running smoothly, apply today to join Broad Glass as an Office Assistant.

Broad Glass is an equal opportunity employer and considers qualified applicants without regard to legally protected characteristics.