Position Overview:

Essential Job Functions

• Serve as the first point of contact at the front desk for residents, visitors, applicants, vendors, and the public in a professional and courteous manner.
• Greet visitors, manage door entry, determine the nature of their business, and direct them to the appropriate staff member.
• Answer and route incoming telephone calls, including resident calls, respond to basic resident questions and general inquiries, and take accurate messages.
• Receive, date stamp, and distribute incoming documents and correspondence.
• Sort and distribute incoming mail and prepare outgoing mail.
• Assist applicants and residents with completing housing paperwork, route questions to the appropriate staff member, and follow up on outstanding paperwork.
• Maintain electronic and paper filing systems.
• Prepare routine resident letters, notices, reports, forms, labels, and other documents using Microsoft Office.
• Assist with scheduling appointments and coordinating meetings.
• Receive and document resident work orders, route them to the appropriate staff, and help track their status.
• Order and maintain office supplies.
• Assist with scanning, copying, filing, and document management.
• Maintain confidentiality of applicant and resident information.
• Provide clerical and administrative support.
• Perform other duties as assigned.

Behavioral Competencies

• Job Knowledge
• Initiative
• Commitment
• Professional Behavior
• Responsiveness and Accountability

Education and Experience

• High school diploma or equivalent required.
• Minimum of one (1) year of customer service, receptionist, or general office experience preferred.
• Proficiency in Microsoft Word, Excel, Outlook, and other standard office software.
• Ability to operate standard office equipment.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and multitask in a fast-paced environment.

Preferred Qualifications

• Bilingual (English/Spanish) preferred.

Note