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Office Coordinator

One Way Franchise Service Center
  • Livonia, Michigan
  • $16–$20 Per Hour
29 days ago

Job Description

Benefits:
  • 401(k)
  • Competitive salary
  • Health insurance
One Way Restoration is looking for a highly organized and detail-oriented Office Coordinator to keep our corporate office running smoothly and efficiently.
The successful candidate will be responsible for selected accounting aspects, answering phones, and scheduling appointments in a high-volume multi-state corporate office. Education and ExperienceHigh school diploma/ GED  2-3 years of experience in an office environment performing clerical duties and receiving multiple inbound calls.
Responsibilities: 
- Respond promptly and professionally to customer inquiries via phone and email. 
- Identify and resolve service issues by providing accurate information and effective solutions. 
- Maintain up-to-date knowledge of our services and promotions. 
- Utilize CRM systems to document and manage customer interactions and escalate issues when necessary. 
- Follow up with customers to ensure their issues and needs are resolved. 
- Collaborate with team members to improve processes and enhance the customer experience. 
- Gather customer feedback and report common issues to management for continuous improvement. 
- Support customers with order processing, account information, and troubleshooting assistance. 
Requirements: 
- Previous experience in a customer service or support role preferred. 
- Excellent verbal and written communication skills. 
- Strong problem-solving abilities and a detail-oriented mindset. 
- Ability to multitask and manage time effectively in a fast-paced environment. 
- Proficiency with CRM systems and basic computer skills. 
- A positive attitude, patience, and empathy when dealing with customers. 
- A high school diploma or equivalent.
Benefits: 
- Competitive salary. 
- Comprehensive health, dental, and vision insurance. 
- Paid time off. 
- Friendly and supportive team environment. 
Compensation: $16.00 - $20.00 per hour

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to One Way Property Restoration Corporate.

Numbers & Facts

LocationLivonia, Michigan
Salary$16–$20 Per Hour

Skills

  • Accountingunmatched
  • Administrative Skillsunmatched
  • Calendar Managementunmatched
  • Communication Skillsunmatched
  • Computer Skillsunmatched
  • Continuous Improvementunmatched
  • Customer Escalationsunmatched
  • Customer Experienceunmatched
  • Customer Relationsunmatched
  • Customer Relationship Management (CRM) Systemsunmatched
  • Customer Support/Serviceunmatched
  • Customer/Client Researchunmatched
  • Dental Insuranceunmatched
  • Detail Orientedunmatched
  • Entrepreneurshipunmatched
  • Health Insuranceunmatched
  • High School Diplomaunmatched
  • Identify Issuesunmatched
  • Multitaskingunmatched
  • Order Processingunmatched
  • Organizational Skillsunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Process Improvementunmatched
  • Telephone Skillsunmatched
  • Time Managementunmatched
  • Vision Planunmatched
  • Writing Skillsunmatched

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