Office Manager

Location: Charlotte, NC (On-site)
Compensation: $60,000–$65,000 annually

Position Overview

An established organization is seeking an experienced Office Manager with a background in automotive or dealership operations to oversee daily office activities and lead a front-office team. 

Key Responsibilities

• Supervise, train, and develop front-office administrative staff.

• Oversee daily office operations, including customer service, documentation, billing, cash handling, and data entry.

• Coordinate staffing, workload, and administrative processes to support daily business operations.

• Ensure accuracy and compliance with established policies and procedures.

• Partner with internal departments to resolve operational issues and improve workflows.

• Address customer concerns and escalate complex issues as needed.

• Maintain accurate records and ensure a professional, organized office environment.

Qualifications

• High School Diploma or GED required.

• 5+ years of administrative or office operations experience within the automotive industry.

• Experience working in an auto auction, automotive dealership, or automotive administrative office strongly preferred.

• Prior supervisory or management experience required.

• Familiarity with automotive administrative processes, customer transactions, billing, and related documentation.

• Strong organizational, communication, and customer service skills.

• Ability to manage competing priorities in a fast-paced, customer-focused environment.

• Proficiency in Microsoft Office, particularly Outlook and Excel.

• Spanish/English bilingual skills a plus.
  
  #LI-WS1