Benefits:- Paid time off
- Training & development
- Bonus based on performance
- Competitive salary
- Dental insurance
Benefits & Perks
- Comprehensive process and systems training
- Paid Time Off (PTO)
- Paid Holidays
- Supportive, family-oriented culture
- Medical Insurance
- Dental Insurance
Company Overview
Window World is America's largest exterior remodeling company. We are committed to delivering a best-in-class customer experience through our extensive selection of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and our reputation is built on exceptional craftsmanship, attention to detail, and customer care.
Our mission is simple: to provide superior quality products and workmanship with outstanding service at affordable prices.
Position Summary
Window World is seeking an experienced Office Manager to lead and support our growing operation. The ideal candidate will have a proven track record managing an office within the home improvement, remodeling, or construction industry.
This position oversees a small team of office professionals responsible for customer service, permitting, product ordering, product receiving, payroll processing, and accounts receivable. The successful candidate will be highly organized, detail-oriented, and capable of managing multiple priorities while fostering a positive team environment.
Key Responsibilities
Team Leadership
- Manage the daily activities of office staff.
- Hire, coach, train, and develop team members as needed.
- Assist with onboarding and ongoing training initiatives.
- Foster a professional, productive, and customer-focused work environment.
Operations Management
- Maintain thorough knowledge of company products, policies, and services.
- Ensure adherence to company processes and standard operating procedures.
- Maintain an organized, efficient, and professional office environment.
- Prepare daily, weekly, monthly, quarterly, and annual operational reports.
Customer Service
- Resolve customer concerns by identifying root causes, coordinating solutions, and following up to ensure satisfaction.
- Deliver exceptional customer service while maintaining professionalism and responsiveness.
Administrative Oversight
Provide oversight and support for:
- Customer Service
- Permitting
- Product Ordering
- Product Receiving
- Payroll Processing
- Accounts Receivable
- Appointment Scheduling
Qualifications
- Minimum of 5 years of office management experience, preferably within the construction, remodeling, or home improvement industry.
- Strong leadership and team management skills.
- Excellent organizational and time-management abilities.
- Strong interpersonal, communication, and customer service skills.
- Proficiency with office systems, reporting, and administrative processes.
- Ability to manage multiple projects and priorities in a fast-paced environment.
Why Join Window World?
At Window World, you'll join a company that values teamwork, professionalism, and customer satisfaction. We invest in our employees through training, support, and opportunities for growth while maintaining the family-oriented culture that has contributed to our success.
Apply today and become part of a team dedicated to delivering exceptional quality and service to homeowners across the SWFL market!