Benefits:- 401(k) matching
- Flexible schedule
Position Summary
The Office Manager will be responsible for managing the daily administrative operations of the agency, coordinating office activities, supporting employees, maintaining accurate records, and ensuring efficient communication between management, caregivers, clients, families, and other healthcare professionals.
The ideal candidate is dependable, detail-oriented, professional, and has experience in healthcare administration, preferably in a home health or healthcare setting.
Key Responsibilities
- Oversee and manage daily office operations.
- Coordinate employee schedules, staffing, and coverage.
- Assist with recruitment, onboarding, and orientation of new employees.
- Maintain employee personnel files and ensure required documentation is up to date.
- Monitor employee certifications, training records, background checks, and required compliance documents.
- Maintain accurate client records and administrative documentation.
- Assist with scheduling caregivers and coordinating services for clients.
- Answer phone calls, respond to emails, and communicate professionally with clients, families, employees, and referral sources.
- Assist with maintaining compliance with Ohio Department of Developmental Disabilities (DODD) requirements and applicable state regulations.
- Monitor documentation deadlines and follow up on outstanding paperwork.
- Assist with payroll preparation, timesheets, and employee attendance tracking.
- Support management with reports, audits, quality assurance, and other administrative duties.
- Identify opportunities to improve office efficiency and organizational processes.
Qualifications and Requirements
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- Previous experience in office management, healthcare administration, or a similar administrative role preferred.
- Experience working in home health, healthcare, or a DODD-certified agency is highly desirable.
- Knowledge of healthcare documentation, employee records, and regulatory compliance.
- Strong organizational, communication, and multitasking skills.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Ability to work independently, prioritize responsibilities, and meet deadlines.
- Professionalism, discretion, and the ability to maintain confidentiality of sensitive client and employee information.
- Strong problem-solving and leadership skills.
Preferred Experience
- Experience with Ohio Medicaid waiver programs.
- Familiarity with Ohio DODD regulations and provider requirements.
- Experience coordinating direct support professionals (DSPs) and caregiver schedules.
- Knowledge of employee onboarding, compliance tracking, and healthcare administrative processes.
What We Offer
- Competitive compensation based on qualifications and experience.
- A professional and supportive work environment.
- Opportunity for professional growth and development.
- The opportunity to make a meaningful difference in the lives of individuals receiving home and community-based services.