Office Manager

Office Manager | Farmers Branch A local HVAC contractor in Dallas is Hiring an Office ManagerPay: $64,000 - $74,000 salary, depending on experience + bonusesWork Schedule: Monday to Friday | 8:00am to 5:00pm | occasional overtimeWe are looking for an Office Manager with a positive attitude who is dependable, detailed, and a team player. This position is the first point of contact with our customers and provides primary support and direction to our office team CSR's, Dispatcher, and our clients.Benefits:Medical Insurance 75% paid by employerDental insuranceVision insurance401K6 Paid holidaysPaid vacation3 Sick daysRequirementsPositive attitudeService Titan Navigator CertificationEssential Job Duties: Manage the CSR's and Service DispatcherEnsure highest level of internal customer serviceWork with warehouse to ensure proper stocking of materialsEnsuring booking and service contract sales goals are being metWeekly KPI reports: Ensuring data is current and correctMaintenance and upkeep of customer recordsCreate monthly newsletterUpdated / Maintain Social MediaMaintenance and upkeep of lead generation sightsAngie's List, Home Advisor etc.Assist owner with business planning, social media and marketing initiativesAnswering incoming callsResolve customer complaints and billing issuesBilling: Verifying prior days jobs are correctly priced and then batchedAccounts Receivable: Weekly management of collectionsMaintain and coordinate office supply InventoryOther duties as assignedWhat We're Looking For: 3 to 5 Years office management experience in the service industry, call center, or similar industryKnowledge of HVAC industry is recommended but not requiredQuickBooks experienceExperience supervising, training and motivating colleaguesAdvanced Computer skills: Word & ExcelService Titan software experience a plusBilling experienceAccounts ReceivableStrong data entry skillsExcellent verbal and written communication skillsStrong interpersonal skillsDispatching experience desired