Office Manager III

Overview:

Description:

 

In consultation with the Medical Director and under the supervision of the Ambulatory Administrator or Director, the Office
Manager III leads and manages either 2 or more clinics or has 20+ employees and all clinical and non-clinical activities of
one - four departmental practices or satellite practices. Successfully leads and manages team to provide exemplary quality patient care and deliver excellent customer service by all office/department staff.

Responsibilities:

Job Requirement:

 

Oversees the day-to-day operations of the practice, with
guidance from the Ambulatory Administrator. Responsible for
the management of personnel, supplies, equipment, and
patient financial interactions to include collection of copayments,
co-insurance and cash handling. Implement
system to standardize the quality of communications between
offices by establishing clear responsibilities and consistent
expectations, provide regular fair and constructive feedback.

 

Participates as an active care team member in the
coordination of patient care.

Provides supervision for the non-provider staff, to include
organizing work assignments, counseling, problem solving,
scheduling, and productivity monitoring, evaluating
performance, implementing performance improvement
projects, and maintaining payroll functions.

 

Performs management duties to include participating in the
hiring process, monitoring staff qualifications, staff orientation,
staff training and scheduling. Ensure training and job
competencies are completed prior to deployment.

 

Routinely conducts staff meetings to discuss operations, staff
issues and customer satisfaction; reviews new policies and
procedures; and shares general information.

 

Provides oversight of fiscal policies and procedures to include
billing compliance, fiscal goals, cash handling functions,
coding and encounter form processing.

Resolves medical/administrative problems and patient
complaints through the facilitation of excellent lines of
communication between staff and providers under the
direction of the Ambulatory Administrator.

 

Implements and maintains Quality Improvement programs,
proactively implements approved action plans to resolve
problem areas, actively participates in goal setting for the
practice and coordinates the efforts to meet the goals.

 

Maintains appropriate records, required documentation, and

employee files, including physician credentials and licensure
documentation.

 

Assist with all clinical support functions including, but not
limited to registration, scheduling, and insurance coordination
of benefits, managed care, and collections.

 

 

Qualifications:

Qualification

 

Experience Requirements:

3 years- Supervisory experience - required
3 years- Operational experience in an ambulatory practice setting in the same or similar specialty - required 
2 years - Clinical background - preferred

 

Education:

 

High School Diploma or GED equivalent - required

AA required or 2 years' experience required in leu of the AA Degree
Bachelors - Healthcare Administration, Business or a related field - preferred

 

Travel:

 

Up to 25 %

 

 

UFJPI is an Equal Opportunity Employer and Drugfree Workplace