Job Title: Office Manager
Location: Sioux City
Reports To: Owner / General Manager
Employment Type: Full-Time
Job Summary
We are looking for a dependable, organized, and customer-focused Office Manager to be the backbone of our company. In this role, you will keep daily operations running smoothly by handling incoming customer calls, dispatching technicians, managing invoicing and billing, and maintaining office supplies and records. If you thrive in a fast-paced trade environment, enjoy talking with customers, and like wearing multiple hats, we want to hear from you.
Key Responsibilities
- Customer Service & Dispatching
- Answer incoming phone calls, texts, and emails promptly, providing friendly and helpful service to homeowners and commercial clients.
- Schedule and dispatch technicians efficiently based on job urgency, location, and technician skill set.
- Follow up with customers after service calls to ensure satisfaction and encourage online reviews.
- Billing, Invoicing & Bookkeeping Support
- Generate and send customer invoices, process credit card and check payments, and follow up on past-due accounts.
- Track daily job costs, technician timesheets, and material receipts.
- Reconcile company credit cards and prepare basic financial reports for the Owner or external bookkeeper/CPA.
- General Office & Vendor Administration
- Maintain organized digital and physical files for customer service histories, warranties, permits, and vehicle maintenance records.
- Order and track office supplies, and coordinate with parts suppliers as needed for special-orders.
- Manage business licenses, technician certifications, and insurance renewals.
- Team & HR Support
- Assist with onboarding new workers (paperwork, uniform orders, background checks, and DMV checks).
- Coordinate weekly team meetings and keep the office clean, stocked, and welcoming.
Qualifications & Skills
- Experience: 2+ years of experience in office administration, customer service, or dispatching
- Software Proficiency: Comfortable using QuickBooks (or similar accounting software) and Microsoft Office/Google Workspace; experience with field service management software.
- Communication: Clear, warm, and confident phone demeanor, especially when dealing with customers experiencing stressful emergencies.
- Organization: Ability to stay calm under pressure, juggle shifting schedules, and keep track of small details without constant supervision.
- Education: High school diploma or GED required; Associate’s degree or bookkeeping coursework is a plus.
Compensation & Benefits
- Pay: TO BE DETERMINED (commensurate with experience)
- Schedule: Monday – Friday