Office & Operations Coordinator

Prism Specialties

Burlington, North Carolina

$22 Per Hour
Autofill and Review

8 days ago

Job Description

Benefits:

Health insurance
Paid time off
Vision insurance
Dental insurance
Flexible schedule

Customer Service

Answer calls and emails quickly and professionally
Keep customers updated on their job’s progress from start to finish
Help resolve escalations and quality concerns before they become bigger problems

Operations

Plan efficient daily pickup and delivery routes
Support fleet management, including vehicle schedules and driver assignments
Work with the team to meet production deadlines
Track job status, keep accurate records, and report key metrics to ownership
Find ways to improve processes, reduce cycle times, and raise service quality

Administration & Team Support

Serve as the on-site point of contact, since ownership works remotely
Maintain supply inventory and purchase supplies
Handle facility issues as needed and keep the building clean and organized
Coordinate employee training requirements and schedules
Assist with light HR tasks, such as documenting write-ups when supervisors request them and keeping employee records organized
Support coaching, team building, and recognition, including birthdays, milestones, and good work

What We’re Looking For

Experience as an office manager, administrative assistant, or operations/dispatch coordinator
Customer service experience, especially handling frustrated or stressed customers
Experience working with insurance companies is a plus (not required)
Proficiency in Microsoft Office (Excel, Word, Outlook)
Strong organization and attention to detail, with the ability to multi-task
Comfortable working independently and using good judgment, with ownership off-site
Discretion with confidential employee and customer information
Bilingual in English and Spanish is a plus (and includes additional pay)

We’re an established restoration company that helps homeowners and businesses recover after fire, water, and other losses.

Compensation: $22.00 per hour

For over 25 years, steady and calculated growth has evolved the company into a world-class operation in restoring electronics, art, textiles, and documents quickly and effectively. Since 1993 Prism Specialties has been making its mark recovering and restoring electronics specializing in both residential and commercial markets. As we strive to accommodate our customers and their restoration needs, Prism Specialties expanded into art restoration, document restoration, and textile restoration.

Our teams specialize in recovery solutions for major disasters related to fire, water, lightening and vandalism. We provide high quality and cost-effective “hands-on” restoration services with appropriate turnaround times that contractors, claims professionals, and homeowners require.

Those individuals who become part of our team are both knowledgeable and skilled. We offer a viable work environment with the ability to make a positive impact on the community and have more control over their future.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restoration Specialties Corporate.

Numbers & Facts

Location

Burlington, North Carolina

Skills

Administrative Skillsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Documentationunmatched
Electronicsunmatched
English Languageunmatched
Fleet Managementunmatched
Health Insuranceunmatched
Housekeeping/Cleaningunmatched
Insuranceunmatched
Inventory Managementunmatched
Metricsunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multilingualunmatched
Multitaskingunmatched
Office Managementunmatched
Organizational Skillsunmatched
Prismunmatched
Process Improvementunmatched
Purchasing/Procurementunmatched
Record Keepingunmatched
Spanish Languageunmatched
Telephone Skillsunmatched
Textile Industryunmatched
Time Managementunmatched
Transportation Routingunmatched
Truck Driverunmatched
Vision Planunmatched
Work From Homeunmatched

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