GENERAL SUMMARY

The Office Operations Manager is responsible for ensuring the efficient operation, organization, and professional presentation of the corporate office while supporting the needs of executives, employees, visitors, and business partners. This position oversees day-to-day office operations, workplace services, facilities coordination, reception activities, office logistics, vendor relationships, records administration, and corporate event coordination. Working in close proximity to the executive team, this role serves as a trusted resource for executive support needs, coordination of executive office activities, and management of matters requiring a high degree of professionalism, responsiveness, and confidentiality.

The Office Operations Manager serves as a key point of contact for maintaining a productive, welcoming, and well-organized workplace environment. This role works closely with leadership and departmental teams to coordinate office initiatives, support executive needs, manage workplace resources, and ensure consistent execution of administrative and operational processes. Success in this position requires exceptional organizational skills, sound judgment, attention to detail, discretion, initiative, and the ability to manage multiple priorities in a fast-paced corporate environment.

The Office Operations Manager exercises professional judgment and discretion in managing responsibilities, coordinating projects, identifying process improvements, and developing recommendations for consideration by leadership. This position works closely with management and ownership to present proposed activities, gather input, and support informed decision-making while maintaining effective working relationships throughout the organization. A high degree of professionalism, confidentiality, customer service, and accountability is required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty and responsibility satisfactorily. The additional requirements listed below are representative of the knowledge, skill, education, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Complies with all safety policies, practices, and procedures. Reports all unsafe conditions and actions to a supervisor and/or Manager Safety and Health.
2. Monitors the safety practices (including PPE) of all team members and proactively addresses deficits.
3. Maintains a clean and orderly work area and meets other housekeeping needs as required by Sunrock, MSHA 30 CFR 56.20003 and OSHA 29 CFR 1910.22.
4. Manage the day-to-day operations of the corporate office to ensure a professional, efficient, secure, and well-maintained workplace environment.
5. Manage the day-to-day administration of office services, facility maintenance activities, vendor relationships, workspace assignments, parking assignments, and workplace logistics, while collaborating with management on significant workplace initiatives and vendor-related decisions.
6. Conduct corporate office and facility orientation for new employees and support onboarding activities as assigned.
7. Supervise and provide direction to the Corporate Reception function to ensure a positive visitor and employee experience.
8. Coordinate meeting spaces, conference rooms, and shared corporate facilities to maximize availability and effectiveness.
9. Provide direct administrative and operational support to executives and leadership, including meeting logistics, hospitality arrangements, visitor coordination, correspondence, scheduling assistance, and other executive office support as required.
10. Maintain the executive office environment to ensure confidentiality, professionalism, organization, and readiness for meetings, visitors, and executive activities.
11. Manage incoming executive mail distribution and maintain related administrative procedures.
12. Manage and administer office supply procurement, commercial printing requests, association memberships, directory updates, and other general administrative functions in accordance with company policies and management direction.
13. Support the development and implementation of workplace initiatives designed to enhance employee engagement, office culture, sustainability efforts, and the overall workplace experience, providing recommendations and coordinating execution as directed.
14. Plan and execute corporate events, employee recognition activities, holiday programs, gift distribution initiatives, and other company-sponsored events and celebrations in collaboration with management and ownership.
15. Serve as a North Carolina Notary Public and provide notary services as needed.
16. Develop, maintain, and continuously improve administrative procedures and standard operating practices related to office operations.
17. Identify opportunities for process improvements, develop recommendations, and assist with implementation of approved solutions that enhance efficiency, service, and workplace effectiveness.
18. Maintain a high level of professionalism, integrity, discretion, and confidentiality when handling sensitive information and interactions.
19. Participate in team efforts to achieve departmental and company objectives.
20. Perform other duties and special projects as assigned.

EDUCATION AND/OR EXPERIENCE

Associate or bachelor's degree preferred. A minimum of seven (7) years related experience and/or training. An alternative combination of education and experience may be considered. Experience in a fast-paced corporate environment or a law office is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid North Carolina Driver's License Required

Ability to hold a Notary Public License

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Proficient personal computer skills utilizing a Microsoft Office Suite environment, including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics and an intermediate working knowledge of Microsoft PowerPoint, Word and Excel.
  • Ability to anticipate support needs of executives.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Strong composition and grammar skills.
  • Ability to compose professional business-related correspondence & proofread documents.
  • Ability to set up and maintain an organized filing system.
  • Ability to handle multiple projects simultaneously.
  • Ability to interact with all levels in corporate environment.

Sunrock is an equal opportunity employer and makes all employment decisions without regard to race, color, sex, sexual orientation, gender identity, gender expression, national origin, religion, age, disability, genetic information, veteran status, marital status, citizen status, or any other legally protected status under local, state, or federal law.