Onsite Assistant General Manager (Sunterra)

Role: Onsite Assistant General Manager

Location: Katy, TX

Community: Sunterra POA

Pay Range: $70,000 - $75,000 per year (depending on education and experience)

Job Type: Full Time

Typical Schedule: Monday- Friday 8:00 AM- 5:00 PM

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.

Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Summary

Every day is a vacation in Sunterra, a master-planned community located a few miles north of Interstate 10 and west of the Grand Parkway in thriving Katy. Designed to fit your lifestyle, the plan calls for Crystal Lagoons amenity, lakes, parks, playgrounds, and an expansive Amenity Village with a clubhouse and a pool overlooking the lagoon, and a second clubhouse hosting a lazy river.

Role Summary

The Assistant General Manager serves as the second-ranking management professional within the Association and assists the General Manager in administration, operations, maintenance oversight, governance, financial management, and resident services.

This position reports directly to the General Manager and works closely with the Board of Directors, department managers, residents, vendors, and administrative staff.

Responsibilities

Leadership and Community Operations

• Assist the General Manager in daily administration and operations
• Serve as Acting General Manager when designated
• Coordinate operational initiatives and departmental activities

Board Governance and Administrative Support

• Prepare Board packets, notices, and meeting materials
• Attend Board, annual membership, and committee meetings
• Maintain corporate records and governing documents

Compliance Administration and Architectural Review

• Conduct community inspections and manage compliance tracking
• Administer architectural review applications and approvals
• Coordinate homeowner appeals and compliance hearings

Maintenance and Facilities Oversight

• Assist with oversight of common areas, amenities, pools, and facilities
• Coordinate preventative maintenance programs and inspections
• Monitor maintenance performance and work orders

Vendor and Contract Management

• Track contract renewals and vendor performance
• Solicit bids and prepare bid comparison analyses
• Maintain vendor records and insurance certificates

Financial Administration

• Review and code accounts payable transactions
• Assist with budgets, financial reporting, and reserve planning

Risk Management and Insurance Administration

• Assist with insurance programs, claims management, and incident reporting
• Support risk management and safety initiatives

Knowledge, Skills, and Abilities

• Strong leadership, customer service, and communication skills
• Knowledge of HOA governance and Board operations
• Ability to interpret financial statements and budgets
• Strong organizational and project management abilities

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

• Minimum two years of HOA management experience
• Minimum two years of administrative or management experience
• Ability to interpret financial statements and budgets
• Valid driver's license and reliable transportation

Preferred Qualifications

• Bachelor's degree in Business Administration, Public Administration, Community Association Management, or related field
• CMCA, AMS, or PCAM credentials preferred
• Experience in active-adult or large-scale HOA communities

Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10-15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

Pay and Benefits

$70,000 - $75,000 per year (depending on education and experience)

Benefits Include

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Education Reimbursement for industry related classes
• 401K match after 1 year
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays

EEO & Values Statement

RealManage is a values‑based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.