AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $3B in revenue, and employ approximately 12,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.
What We Offer:
- A hybrid in office schedule for qualifying employees
- 401K Company match (up to 4% - dollar for dollar)
- Professional development, training, and tuition reimbursement programs
- Excellent medical, dental, vision, and life insurance policy options
- Opportunities for career advancement with an industry leading company!
Position Summary
The Operations Administrator provides administrative, operational, and project support to AFLs U.S. Wireless Services organization. This role serves as a key business partner to Operations and Administrative leadership by coordinating processes, maintaining accurate documentation, and ensuring timely communication among internal and external stakeholders.
The Operations Administrator plays a critical role in supporting project execution by managing data accuracy, onboarding activities, reporting requirements, scheduling coordination, and operational workflows that enable efficient delivery of wireless construction, modification, maintenance, and deployment programs.
Key Responsibilities
Construction & Project Coordination and Administration
- Coordinate project startup activities including customer setup or updates and labor tracking requirements.
- Maintain project document control including, but not limited to quotations and bids, project specifications and other files, permits, customer orders and change requirements, customer tax exemption certificates, and field reports.
- Monitor operational communication and inboxes and route purchase orders, work orders, change orders, etc. to appropriate stakeholders.
- Track project milestones and assist with schedule updates.
- Assist with customer closeout documentation including invoice processing.
Workforce & Compliance Administration
- Support resource scheduling and workforce coordination activities.
- Prepare weekly payroll file and coordinate activities with HR for electronic submission.
- Support onboarding activities for new employees and subcontractors.
- Maintain vacation calendar, track requests and accrual balances.
Communication & Coordination
- Provide administrative support to leadership and project teams including meeting coordination, agenda preparation, and action item and other follow-up activities.
- Serve as a liaison between operations leadership, field personnel, and support functions.
- Coordinate travel arrangements and project logistics when required.
- Support customer communication and document distribution activities.
- Primary HR liaison and support for corporate programs.
Qualifications
Education
- Associate degree in Business Administration, Operations Management, Project Administration, or related field preferred.
- Equivalent experience may be substituted for education.
Experience
- 2+ years of operations support or project administration experience in a services organization.
- Experience in construction or telecommunications services organizations preferred.
- Experience working in a fast-paced, multi-project environment.
Knowledge, Skills & Abilities
- Strong organizational and time-management skills.
- Excellent written and verbal communication abilities.
- Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, Teams, and Outlook.
- Experience with project tracking systems, ERP platforms, or workforce management systems preferred.
- Ability to manage multiple priorities while maintaining attention to detail.
- Strong customer service orientation and professionalism.
- Ability to work independently and collaboratively across multiple teams.
Key Success Measures
- Accurate and timely operational reporting.
- Project documentation maintained in compliance with company and customer requirements.
- Timely completion of project administrative activities.
- Support of efficient project execution and customer satisfaction.
- Data integrity and operational process compliance.
- Effective coordination among operations, field teams, and support functions.