Operations Analyst-II

Job Title: Operations Analyst-II
Job Location - Remote, CA
Duration - 6.5 Months

Internal Job Title: Sponsored Listings Operations Associate

About the Team:

Our Ads & Promotions Operations team operates at the intersection of e-commerce, marketing, and advertising. We ensure our promotional and advertising campaigns deliver high-quality experiences for consumers and merchants while driving performance for advertisers. In this role, you will be directly responsible for managing our Sponsored Listings campaigns across our restaurant business by working cross-functionally with our sales, product, and engineering teams.

About the Role:

As a Sponsored Listings operations associate, you will support the integrity and scalability of the client's advertising programs by building full-serve promotions, assisting during the QA process, and monitoring live campaigns to ensure they reach our customers’ and merchants’ expectations.

• Own rapid-turn promo campaigns for enterprise and midmarket restaurants.
• Partner cross-functionally with our account teams across our restaurant business to ensure campaigns are executed flawlessly.
• Navigate a bifurcated campaign management system as we adopt a brand new Ads Manager flow while continuing to incorporate features from our internal legacy software.
• Leverage SQL to extract, manipulate, and analyze large datasets to support campaign performance tracking and operational decision-making.
• Assist with data entry projects to drive our migration and adoption of Ads Manager.
• Work with product and engineering, using data and operational feedback to drive product improvements which directly improve campaign accuracy, efficiency, and launch new features.
• Use new AI-supported tools to create process improvements to drive more efficient workflows with cross-functional teams.

You’re excited about this opportunity because you will:

• Operate: You’re not afraid to dig deep into the technical and operational details, troubleshoot issues, and become an expert in new tools and workflows as the company continues to innovate and grow.
• Build: You enjoy building & maintaining processes that improve accuracy, efficiency, and scalability for campaign operations.
• Analyze: You’re comfortable translating complex data into clear, actionable recommendations that improve campaign accuracy, efficiency, and overall business impact.
• Partner: You thrive in cross-functional environments and can collaborate effectively with Sales, Product, Engineering, and Marketing teams.
• Manage: You can balance multiple workstreams simultaneously, utilize cutting-edge AI-driven tooling, maintain strong organization, and deliver clear and actionable insights.

We’re excited about you because:

• You have 2 years of experience in scaled ad operations, digital advertising, data entry, or data audit; high growth startup experience preferred.
• You have excellent communication skills, can manage effectively in a matrixed environment and can move quickly to balance and reprioritize campaigns based on changing information.
• You are extremely organized and detail-oriented, with the ability to manage high volume in a fast-paced environment while maintaining our best-in-class quality expectations.
• You have a strong ability to work autonomously to troubleshoot issues, communicate to cross-functional stakeholders, escalate when required, and drive campaign issues to full resolution.
• You’re a self-starter who thrives in changing environments and is eager to expand your skill set.

Nice to haves:

• You have maintained and managed a large list of client campaigns.
• You have experience driving product improvements with product, engineering, and other cross-functional teams.
• You have utilized AI tools in the past like Claude, ChatGPT, or Gemini to improve and enhance your workflows.
• You have experience pulling reports from Salesforce, Sigma, Tableau, or another data source.

Why You’ll Love Working at the Client:

• We are leaders: Leadership is not limited to our management team. It’s something everyone at the client embraces and embodies.
• We are doers: We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We are learners: We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer-obsessed: Our mission is to grow and empower local economies. We are committed to our customers, merchants, and partners and believe in connecting people with possibility.
• We are all the client: The magic of the client is our people, together making our inspiring goals attainable and driving us to greater heights.

We offer great compensation packages and comprehensive health benefits.