Operations Analyst

Title: Operations Analyst
Location : Rockville, MD or McLean, VA
Target Start Date : ASAP
Type: contract
Pay Rate: DOE

Seeking a detail-oriented analyst to support user provisioning and access management across enterprise applications. This role focuses on ensuring secure, accurate access while resolving entitlement issues and supporting internal/external users.

Key Responsibilities

• Perform user provisioning and access updates in line with security policies
• Create and manage user accounts and administrative access roles
• Process entitlement requests and agreements with a high degree of accuracy
• Resolve escalated access issues and provide Tier II support
• Research and troubleshoot entitlement-related cases within SLAs
• Respond to user inquiries and guide stakeholders on access processes
• Track and manage requests using internal workflow tools

Required Qualifications

• Experience in access management, user provisioning, or IAM
• Strong understanding of access control and security best practices
• Excellent attention to detail and organizational skills
• Strong problem-solving and communication skills

Preferred

• Experience in regulated environments (financial services a plus)
• Familiarity with ticketing/workflow tools

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