Operations Associate Co-op January 2027 Start

Operations Associate Co-op January 2027 Start

Program Dates: January 4, 2027 - June 18, 2027

Boston, MA

The base pay for this position is $23 per hour.

This is a Boston based opportunity with a 4 day in office expectation (Monday - Thursday) with 1 day remote (Friday).

At this time, Wayfair will not sponsor applicants for employment authorization for this position for the following work visas: STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN.

Who We Are:

Wayfair's Operations organization is revolutionizing the customer experience through the development of a proprietary logistics network and optimization platform that manages the end-to-end supply chain, from overseas production to the customer's front door. Top candidates will possess strong business acumen and an appetite for solving challenging business problems. This is a unique opportunity to help build another competitive advantage for Wayfair while growing your own communication, analytical, and cross-functional partnership skills.

What You'll Do:

• Communicate performance trends and improvement opportunities to management both within and outside your immediate line of reporting

• Work cross-functionally with a variety of teams across Operations

• Monitor key performance indicators and work collaboratively to improve the quality of our logistics and supply chain operation

• Create and deliver communication plans with external partners including suppliers, logistics, Wayfair's proprietary freight forwarding service (CastleGate Forwarding), and external 3rd party logistics companies (3PL)

• Assist team in day to day operations and find ways to improve process efficiency

What You'll Need:

Basic Qualifications:

• Current Sophomore or Junior student pursuing an undergraduate degree in a relevant discipline (eg. Business Administration, Operations, Supply Chain/Logistics, Economics, Management) with the expectation that degree will be obtained between Winter 2027 and Spring 2029

• Minimum GPA of 3.0

• Must be returning to the course of study following completion of the Co-op

• Ability to commit to working 40 hours/week (9am-5pm, Monday-Friday) from January 4 to June 18, 2027 in our Boston office

• Authorization to work in the United States without visa sponsorship by Wayfair now or in the future. Visa sponsorship includes the following work visas: STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN.

• Experience with Microsoft Excel or Google Sheets.

Preferred Qualifications:

• Excellent communication, both written and verbally

• Collaborative mindset that thrives as part of a team

• Data and process-oriented, demonstrated ability to continuously learn new tools

• High attention to detail and proven ability to consider multiple priorities simultaneously

• Ability to navigate an environment of continuous improvement

• Ability to work through ambiguity in an evolving organization

• Drive to win and steer collaboration cross-functionally

• Investment in the customer experience

• Strong comfort level and appetite to use AI in daily workflow

Possible Team Placements Include:

CastleGate Forwarding

CastleGate Forwarding is a digital freight forwarding organization within Wayfairs broader CastleGate Logistics network. We offer a full suite of shipping services that aims to provide Wayfair suppliers with competitive and convenient logistics solutions.

Global Partner Support

The Global Partner Support team makes sure that our Partners focus on what they do best - leaving the rest to us. We act as the voice of the Partner across the organization. We provide our Partners with the day to day support needed to ensure they delight our customers and win online with Wayfair. We identify areas where we need to do better, and eliminate issues at source across the organization. We co-develop self service solutions to ensure suppliers have the tools to operate independently. We provide frontline service support, replying and resolving challenges across our suppliers and carriers.

Global Service

The Global Service teams are responsible for setting the standards on how we deliver an excellent experience to our customers. We identify customer channel disconnects, drive improvements for a smooth and frictionless customer experience, recommend technology solutions, and train our frontline agents.

Global Supply Chain

Wayfairs Global Supply Chain (GSC) team is a network of interconnected global departments that support the journey of a product once an order is placed. This includes teams that manage all aspects of the Transportation & Delivery function, teams that support the frontline operations, and teams that manage and monetize Returns & Incidents. The objective of the GSC team is to get orders to customers homes quickly, reliably, and conveniently, while enhancing the customer experience by preventing and reducing product defects. As a part of the GSC team, you will have an important role in accomplishing our mission: delivering cost-efficient perfect orders at scale.

Planning & Analytics

Wayfair's Planning & Analytics team consists of 5 interrelated teams: Forecasting & Replenishment Analytics, Network management, Operations Analytics, Operations Performance Management/Global Analytics Tech, and Operations Research (OR). Together, these teams deliver insights and support capability development that cuts across the other functional areas and helps us make better decisions across various time horizons, and drive overall network performance/network outcomes. This includes, for example: (a) driving operational planning and coordination across all functional areas for our order-to-delivery chain, (b) shaping long-term strategy and network design, (c) providing the single source of truth for performance across Operations, and (d) applying advanced optimization techniques to enable automated, yet high-quality operational decisions at scale.

Why You'll Love Wayfair:

Throughout the Co-op Program, we blend hands-on work with continuous development and community. You'll be integrated into our team like a full-time employee while accessing unique program perks:

• Real Mentorship & Growth: Be paired with a dedicated manager and formal mentor for ongoing 1:1 feedback, career coaching, and skill-building tailored to your goals.

• Continuous Skill Development: Sharpen your technical and professional skill set through hands-on training, workshops, and real-world execution.

• Build Future-Ready Skills: Gain hands-on experience using modern technology platforms and approved AI tools, developing practical fluency for today's tech landscape.

• Community & Network: Build lasting connections through casual coffee chats, cohort social events, and collaborative networking events with peers across the business.

• Enjoy Employee Perks: Take advantage of the Wayfair employee discount throughout your internship.

Purpose & Inclusion at Wayfair:

At Wayfair, we pride ourselves on fostering an environment where every individual experiences a fair and equitable employee journey. We are committed to developing targeted resources that raise awareness around inclusion and eliminate barriers, ensuring Wayfair provides a fair and inclusive workplace experience for everyone.

Social Impact & Responsibility:

At Wayfair, we focus on helping people on their journey to home - specifically those who have lost their way from home. We do this by leveraging our best assets, such as collaborating with leading nonprofit organizations, coordinating in-kind product donations, empowering our employees to get involved through paid volunteer time off programs, and encouraging our customers to donate. This multi-faceted approach allows us to support communities in need in authentic ways that align with Wayfairs broader mission of helping everyone, anywhere create their sense of home.

Wayfair's In-Office Policy:

All Boston-based corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday, Tuesday, Wednesday, and Thursday, and work remotely the other 1 day of the week.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.