Operations Associate, Signature Venues

Job Description:

Note: Fidelity will not provide immigration sponsorship for this position.

The Role

 As an Operations Associate for Signature Venues at Fidelity Investments, you will play a pivotal role in delivering best-in-class guest experience! Your work will involve delivering event experiences for meetings and events occurring at Fidelity Investment's Signature Venues. Your goal will be to ensure events are seamlessly completed and delivered with calm confidence, discretion, and care.

Key responsibilities include:

• Managing and arranging scheduled events in Signature Venue spaces.
• Collaborate closely with various department power users to review event details, ensuring an excellent guest experience aligned with business needs.
• Managing incoming venue operations situations and providing solutions.
• Communicating function specifications and changes with affected departments, including Food and Beverage, Event Services, Audio Visual, and Facilities.

The Expertise and Skills You Bring

You contribute a broad range of experience and talents to this position, securing the success of each event. Your experience in event or hotel management, and attention to detail sets you apart. You shine in customer service and have a proven track record of managing multiple responsibilities and prioritizing effectively. Your effective verbal and written communication abilities enable you to interact with clients and coworkers, ensuring their needs are satisfied promptly and courteously.

Preferred qualifications:

• BA in hospitality, hotel management, or a similar field, or equivalent experience.
• Experience working with event management platforms.
• Experience interacting with clients or guests.
• Strong multi-tasking and prioritization skills.
• Strong verbal and written communication abilities.

The Team

Our team is dedicated to providing an outstanding guest experience. We operate within the Real Estate and Workplace Experience group, driven to deliver world-class events in Signature Venues. Our cooperative method ensures that every event is completed flawlessly, meeting the highest standards of quality and care. We engage closely with internal and external customers, highlighting our continuous dedication to clients and our passion for innovation and excellence. Join our team and be part of an ambitious group that values inclusion, collaboration, and outstanding service.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

The base salary range for this position is $60,000-115,000 USD per year.  

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.   

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.  These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.  Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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