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Operations Support Jobs in San Francisco, CA

Operations Coordinator, Learning & Development/Change Management

Lancesoft

San Francisco, CA

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JOB DETAILS
SALARY
$50
SKILLS
Analysis Skills, Billing, Budgeting, Catering Services, Change Management, Communication Skills, Cross-Functional, Customer Support/Service, Data Collection, Detail Oriented, Digital Certificates, Distribution Management, Documentation, Educational Technology, Event Management, Expense Tracking, Logistics, Metrics, Microsoft SharePoint, Multitasking, Operational Support, Operations Management, Organizational Skills, Team Lead/Manager, Time Management, Training/Teaching, Transportation Routing, User Groups, Writing Skills, eLearning
LOCATION
San Francisco, CA
POSTED
1 day ago
Job Description: Role Title: Operations Coordinator, Learning & Development/Change Management –Product to Market Transformation
Location: San Francisco Bay Area (Hybrid, on-site needed at times)
Hrs/Week: 30
Function: Learning & Development / Product to Market Transformation
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About The Role
Seeking a highly organized and detail-oriented professional to join our Product to Market Transformation team as Learning & Development/Change Management Operations Coordinator –Product to Market Transformation.
This role supports the seamless operational execution of Product to Market (P2M) learning experiences across in-person, hybrid, and virtual environments. You will coordinate room reservations, calendar logistics, enrollment tracking, certification operations, materials preparation, catering, supplies, reporting, invoicing, and shared inbox management.
In this role, you will ensure that every learning experience—from certification programs to speaker series and innovation lab sessions—is delivered with precision, responsiveness, and a high-quality participant experience.
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What You'll Do
  • Coordinate room reservations and calendar logistics for in-person, hybrid, and virtual learning experiences, ensuring accurate scheduling, appropriate time buffers, and clear location details.
  • Support enrollment operations including participant tracking, roster management, distribution list coordination, and access to brand distribution groups.
  • Manage shared team inboxes and distribution lists, routing inquiries appropriately and ensuring timely responses.
  • Draft and send facilitator and participant communications, including session details, technical setup instructions, and reminders.
  • Coordinate certification operations including rewards processing, gift and certificate distribution, tracking completion milestones, coordinating certification celebration events, and supporting recognition efforts.
  • Prepare and distribute learning materials, upload recordings and session assets to SharePoint, and maintain organized digital repositories.
  • Order, inventory, and distribute program swag and recognition merchandise;coordinate catering, snacks, and supplies for in-person and hybrid sessions.
  • Manage learning certification operations in the learning platform: maintain user groups, build and publish assessments, schedule assessment windows, and pull reporting on results with analysis and recommended actions.
  • Track attendance, collect feedback data, and compile post-session reporting metrics.
  • Support survey distribution, measurement coordination, and internal retrospectives (e.G., Start/Stop/Continue).
  • Process invoices, track vendor expenses, and assist with budget documentation.
  • Maintain the Training Action Plan, keeping timelines, status, risks, ***s, materials, and resources current throughout each cycle and certification window.
  • Provide day-of support for sessions including attendance nudges, participant coordination, speaker greeting, and Q&A/chat assistance.
________________________________________
Who You Are
  • Experience in learning operations, event coordination, training logistics, or program administration within a corporate environment.
  • Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.
  • Comfortable managing shared inboxes, calendars, and distribution lists.
  • Experience supporting certification programs or digital learning platforms preferred.
  • Strong written communication skills with the ability to draft clear and professional communications.
  • Proactive, dependable, and responsive, with a customer-service mindset.
  • Comfortable working cross-functionally and supporting fast-paced transformation initiatives.

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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