Operations Director

Operations Director | Andover Community Center YMCA | $54,488 to $82,096 annually | Full-Time Leadership

At a glance:

We are seeking an experienced, people-focused Operations Director to lead programs and operations at our Andover YMCA. In this role you will lead and develop program teams, drive program quality and growth, support strong member and participant experiences, and ensure the location meets its operational and financial goals.

Schedule:

• Full-Time leadership position
• Leadership presence during peak operational hours
• Must be able to respond to operational emergencies and critical incidents outside normal business hours as needed

Pay:

• $54,488 to $82,096 annual salary range
• Starting pay varies based on job-related knowledge, skills, and experience

The salary range for this position starts at $54,488 to $82,096 yearly. We take into consideration an individual's background and experience in determining salary; therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of other benefits and earned time off that vary depending on part-time or full-time status.

1. Job Summary:

The Operations Director is responsible for the overall leadership and operations of programs and services at their YMCA location, with a focus on growth and exceptional customer experiences. Collaborate with the executive leader and association partners to lead the implementation of operational strategies and is accountable for customer impact, financial performance, and overall branch program operations.

2. Essential Functions:

• Oversee location operations and lead implementation of strategic initiatives in alignment with organizational priorities, under the direction of the local executive leader and in collaboration with program leaders and cross-functional partners.
• Ensure strong leadership coverage across the location during peak operational hours.
• Under the direction of the local executive leader, engage teams and participants in fundraising, board, and volunteer initiatives.
• Ensure compliance with legal, regulatory, organizational, and operational standards.
• Lead, manage, and develop program leaders and teams to drive program quality, team performance, and results.
• Lead teams and programs to meet or exceed established financial goals.
• Lead the implementation and oversight of program volunteers.
• Provide site-wide operational leadership, including hands-on program leadership and direct service based on leader expertise and location needs.
• Collaborate with key partners and provide leadership for major initiatives, including facility improvements, new program and process rollouts, program expansion, and other strategic projects.

3. Relationships:

This position reports to the local Executive Leader and provides leadership to ensure strong member and participant engagement and high-quality programs and services. Represents the YMCA of the North with the Community Board and community groups, as appropriate. Coaches and develops program directors, coordinators, supervisors, and other team members while building strong partnerships across the YMCA of the North.

4. Qualifications:

Required:

• Bachelor's degree in business administration, human services, nonprofit management, or a related field; demonstrated relevant experience may be considered in lieu of a degree.
• Minimum of two years of management, supervisory, or leadership experience.
• Ability to think creatively, solve problems, and develop innovative solutions.
• Demonstrated ability to motivate, inspire, and develop diverse teams.
• Strong interpersonal, written, and verbal communication skills, with the ability to build effective relationships with diverse stakeholders.
• Experience managing program or department budgets and expenses.
• Ability to manage multiple priorities, exercise sound judgment, and take initiative in addressing challenges.
• Proficiency with Microsoft Word, Outlook, and other technology necessary to perform the duties of the position.

Preferred:

• Bi/multilingual.

5. Work Conditions:

• Ability to work on a computer and perform duties for extended periods of time.
• Ability to travel to branch locations, meetings, conferences, community functions, and special events as required.
• Ability to respond to operational emergencies and critical incidents outside of normal business hours.

6. Additional Notes:

This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for taking direction from the President/CEO or their representatives in completing projects or performing duties deemed necessary for the assigned branches or Association success.