Main Responsibilities of a Restaurant Director
- Responsible for every aspect of everyday supervision of daily operations
- Responsible for creating and maintaining a culture that aligns with our Enterprise's Core Values
- Takes good care of staff and customers by delivering the Chick-fil-A recepie
Job Description
Chick-fil-A Montrose Crossing and Westfield Montgomery Mall is seeking an experienced and motivated Restaurant Director to join our team. As an Operations Director, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of food quality, cleanliness, and operational excellence.
Duties and Responsibilities
- Execute the job description and responsibilities for the Team Member, Certified Trainer, and Shift Manager
- Lead and oversee the coordination of all aspects of restaurant operations
- Coach and develop the leaders of the restaurant so they are equipped to lead the team
- Meet with the Shift Managers to discuss the business and create capacity in them
- Assist the Director of Talent with training, development, increasing retention and creating a healthy staffing number
- Strategize with the Marketing Director to increase sales and transactions through intentional promotions
- Meet with the Director of Facilities to discuss proper care and cleaning of equipment in the restaurant.
- Partner with the Director of Quality & Safety to ensure our service meets local, state, & Chick-fil-A regulations and our customer satisfaction
- Coach and mentor team members
- Review daily, weekly, and monthly performance goal achievements and take corrective actions for any shortfalls.
- Execute the Winning Hearts Everyday program
- Recommend and Assist in the preparation of the weekly work schedule
- Analyze quarterly Customer Experience Monitor reports
- Manage the Financial Health of the business by managing and controlling expenses
- Streamline systems & processes
- Prepare and revise the Standard Operating Procedure when necessary to ensure its compliance with changes made in the restaurant or by Chick-fil-A Corporate
- Develop performance-oriented goals and accountability among FOH team members and Shift Managers
Requirements:
- 5+ years of experience in restaurant operations, with a proven track record of success in a leadership role
- Strong leadership and management skills, with the ability to motivate and inspire a team to achieve exceptional results
- Excellent communication and interpersonal skills, with the ability to build relationships with customers, staff, and stakeholders
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions
- Strong knowledge of restaurant operations, including food preparation, inventory management, and customer service
- Bachelor's degree in Business Administration, Hospitality, or a related field preferred
If you are passionate about providing exceptional customer service and have a proven track record of success in restaurant operations, we want to hear from you. Apply today to join the Chick-fil-A Montrose Crossing and Westfield Montgomery Mall team as a Restaurant Director.
Work schedule
- 8 hour shift
- Weekend availability
- Holidays
- Day shift
- Night shift
Supplemental pay
- Bonus pay
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) matching
- Employee discount
- Paid training