Operations Manager

2 days ago

Job Description

Operations Manager

Position Summary

Centor is seeking an Operations Manager for its Millersburg, Ohio location. The Operations Manager is responsible for the overall performance of manufacturing operations within an assigned building, value stream, or business unit. This role is accountable for safety, quality, delivery, cost, and people performance while ensuring compliance with regulatory and quality system requirements.

The Operations Manager leads cross-functional execution and drives operational excellence through structured performance management, workforce development, and continuous improvement initiatives.

Organizational Context

Reports to: Plant Director / Director of Operations
Direct Reports:
- Production Supervisors (multi-shift)
- Process Engineer
Matrix Collaboration:
- Quality Engineer (building owner)
- Maintenance Manager
- Supply Chain / Planning
- HR and EHS

The Operations Manager has end-to-end accountability for operational execution, while partnering with embedded Quality and Engineering functions.

Core Responsibilities

1. Operational Performance Ownership

Accountable for:

Safety performance (LTIR, near-miss reporting)
Quality metrics (CNQ, internal scrap/rejects, complaints)
Delivery performance (OTIF)
Cost performance (labor efficiency, scrap, overtime)
Productivity and OEE

Establish daily management systems (tier meetings, KPI dashboards) to monitor performance and drive accountability.

2. Safety & Compliance Leadership

Ensure compliance with EHS regulations and internal safety standards.
Reinforce safe work practices across all shifts.
Maintain compliance with applicable regulatory requirements, including:
- International Organization for Standardization standards (ISO 9001 / ISO 13485 as applicable)
- Good Manufacturing Practices (GMP)
- U.S. Food and Drug Administration regulations (if applicable)
Ensure audit readiness and support internal/external audits.

3. Production Execution & Capacity Management

Ensure production plans are executed according to schedule.
Balance labor and machine capacity across shifts.
Manage staffing models for multi-shift environment.
Identify and remove operational bottlenecks.
Lead escalation during major operational disruptions.

4. Leadership & Workforce Development

Develop Production Supervisors and frontline leaders.
Drive engagement and accountability culture.
Conduct performance evaluations and succession planning.
Foster a high-performance team environment.
Lead change management initiatives.

5. Cross-Functional Alignment

Partner with Quality Engineer to ensure defect prevention and rapid containment.
Collaborate with Process Engineer on process improvements and technical upgrades.
Align with Supply Chain to manage inventory and customer demand variability.
Coordinate with Maintenance to ensure equipment reliability.

6. Continuous Improvement & Cost Control

Lead Lean manufacturing initiatives.
Reduce cost of non quality (CNQ).
Improve labor productivity, OEE and absorption rates.
Implement structured problem-solving (DMAIC, 8D).
Drive waste elimination and workflow optimization.

Authority Level

The Operations Manager has authority to:

Allocate labor resources
Approve overtime and staffing adjustments
Escalate production holds (in partnership with Quality)
Approve operational expenditures within budget
Initiate improvement projects

Required Qualifications

Bachelor’s degree in Engineering, Operations Management, or related discipline.
3 - 6 years of manufacturing experience.
3+ years of leadership experience in multi-shift operations.
Strong knowledge of:
- Lean manufacturing
- KPI management systems
- Capacity planning
- Financial acumen (cost control, budgeting)

Preferred Qualifications

Experience in regulated industries (pharma, medical device, prescription packaging)
Lean Six Sigma certification
Experience managing operations in decentralized structures
Injection Molding process experience

Key Competencies

Operational execution discipline
Strategic and tactical balance
Data-driven leadership
Decisiveness under pressure
Financial accountability
Cross-functional influence
People development capability

Performance Metrics

Safety (LTIR, recordables)
Quality (PPM, complaint rate)
OTIF delivery
OEE
CNQ Scrap % of sales
Labor productivity
Employee engagement and retention

Role Impact

In a building-level ownership model, the Operations Manager functions as the operational general manager, accountable for:

Daily execution discipline
Cross-shift performance consistency
Alignment between production, quality, and engineering
Financial performance of the building

Pay Range:

95k - 105k

What we offer:

Total rewards package with compensation

Full Healthcare Package

Prescription drug coverage

Disability coverage

401k match

EAP (Employee Assistance Program)

PTO

12 Paid Holidays

Centor is an Equal Opportunity Employer and affords equal opportunity to all applicants and employees for all positions without regards to race, color, religion, sex national origin, age, disability, veteran status, or any other legally protected status in accordance with applicable federal, state, and local laws.

Numbers & Facts

Location

Skills

8Dunmatched
Biotech and Pharmaceuticalunmatched
Budget Managementunmatched
Budgetingunmatched
Capacity Managementunmatched
Change Managementunmatched
Continuous Improvementunmatched
Cost Controlunmatched
Cross-Functionalunmatched
Decentralized Operations/Managementunmatched
Embedded Systemsunmatched
Employee Retentionunmatched
Equipment Maintenance/Repairunmatched
External Auditunmatched
FDA (Food and Drug Administration)unmatched
Federal Laws and Regulationsunmatched
Healthcareunmatched
ISO (International Organization for Standardization)unmatched
ISO 9001unmatched
Injection Moldingunmatched
Internal Auditunmatched
Inventory Managementunmatched
Leadershipunmatched
Lean Manufacturingunmatched
Lean Six Sigmaunmatched
Maintain Complianceunmatched
Maintenance Servicesunmatched
Manufacturingunmatched
Manufacturing Operationsunmatched
Medical Equipmentunmatched
Molding Processesunmatched
Operational Expenditure (OPEX)unmatched
Operations Managementunmatched
Performance Analysisunmatched
Performance Managementunmatched
Performance Metricsunmatched
Performance Reviewsunmatched
Prescription Fillingunmatched
Problem Solving Skillsunmatched
Process Engineeringunmatched
Process Improvementunmatched
Production Managementunmatched
Production Planningunmatched
Productivity Managementunmatched
Project Portfolio Management (PPM)unmatched
Quality Engineeringunmatched
Quality Metricsunmatched
Quality System Requirements (QSR)unmatched
Regulationsunmatched
Regulatory Complianceunmatched
Reporting Dashboardsunmatched
Resource Managementunmatched
Safety Complianceunmatched
Safety Standardsunmatched
Safety/Work Safetyunmatched
Salesunmatched
Six Sigma Certificationunmatched
Six Sigma DMAICunmatched
State Laws and Regulationsunmatched
Succession Planningunmatched
Supply Chain Managementunmatched

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