Operations Manager, Data Solutions

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Job Category
Finance

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

The Operations Manager for Data Solutions is a high-impact individual contributor role embedded in the Strategy and Operations team. You'll be the operational backbone of a fast-moving, AI-forward organization - building the systems, processes, and rhythms that keep the team aligned, informed, and executing at its best. This role is ideal for someone who combines strategic thinking with hands-on execution, and who thrives on creating clarity out of complexity.

What You'll Be Doing

• Own and manage key operational cadences including staff meetings, All Hands events, and leadership offsites - setting agendas, curating content, and driving follow-through on action items
• Maintain operational dashboards and reporting that provide real-time visibility into team health, priorities, and progress
• Identify process gaps and implement scalable solutions to improve how the team works across the organization
• Support the end-to-end V2MOM process for Data Solutions leadership, ensuring alignment to corporate priorities and effective goal-cascading across the org
• Track progress against strategic priorities and surface insights that inform executive decision-making
• Lead training and enablement programs that help the team stay current on tools, processes, and Salesforce priorities
• Drive employee engagement and culture initiatives in partnership with leadership
• Serve as a connective bridge between Data Solutions and cross-functional partners across DET, Finance, HR, and the COO org
• Prepare briefing materials, talking points, and exec-ready presentations for the CDO and senior leadership
• Support communications strategy for the Data Solutions pillar, including internal announcements and leadership updates

• 4-6 years of experience in business operations, strategy, program management, or a Chief of Staff-type function - ideally in a tech or SaaS environment
• Proven ability to build and manage operational systems from the ground up: meeting cadences, trackers, process documentation, and communications frameworks
• Strong analytical skills with the ability to synthesize complex information into clear, executive-ready narratives
• Exceptional written and verbal communication skills, including expertise in crafting compelling presentations and concise written updates for senior audiences
• High agency and comfort operating in ambiguity - you see a gap and address it without waiting to be asked
• Experience using AI tools and emerging technologies that help teams work smarter
• Experience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)

• Familiarity with goal setting processes, organization structures and product portfolios
• Experience with Google Workspace, Quip/Slack canvases, and Smartsheet
• Prior experience supporting a senior executive or C-suite leader