Operations Manager - Glacier Bay Lodge

Job Description

Title: Operations Manager - Glacier Bay Lodge

Requisition #: 685662

Location: Gustavus, AK, US

Career Area: General Management

Information at a Glance

Job Description

Ever wish you had more daylight hours? Nestled in between coastal mountains, incredible fjords, and Alaskas Inside Passage, Glacier Bay is a remote wilderness experience you don't want to miss. Develop your hospitality skills in one of the most beautiful places in the world. With almost 20 hours of daylight during the summer, recreation and sightseeing opportunities are never-ending.

3.3 million acres of mountains, glaciers, fjords, rainforest, and wildlife fill the environment of Glacier Bay National Park and Preserve - a UNESCO World Heritage Site. The only way to travel to us is by air or sea from Juneau to the friendly little town of Gustavus, your Gateway to Glacier Bay. However, once you arrive, every experience will be awe-inspiring.

We are seeking an experienced and dynamic Operations Manager to oversee daily operations at our remote lodge inside Glacier Bay National Park & Preserve. This role ensures the smooth and efficient functioning of the lodge by providing leadership for multiple guest service departments, including the front desk, courtesy transportation, housekeeping leadership oversight, and the guided boat tour operation.

The Operations Manager works closely with department heads, including the Housekeeping Manager, Boat Tour Captain/Manager, and Front Desk Supervisor, to deliver exceptional guest experiences in a high-demand, remote setting.

Job Responsibilities

1. Front Desk Operations

Supervise and support front desk services to ensure smooth, efficient check-in and check-out processes.

Oversee guest reservations, availability updates, and billing accuracy.

Assist staff with guest inquiries, resolutions, and special requests.

Provide coaching and training to front desk employees to maintain high service standards.

2. Housekeeping Leadership Oversight

Provide leadership and operational guidance to the Housekeeping Manager, who is responsible for daily housekeeping operations.

Ensure the Housekeeping Manager has adequate staffing, resources, and support to meet cleanliness and quality standards.

Collaborate with the Housekeeping Manager to address performance, inventory needs, scheduling, and guest-impact issues.

Ensure housekeeping operations align with company standards and safety regulations.

3. Courtesy Transportation

Oversee guest transportation services, ensuring timely, safe, and efficient transport between key locations.

Support scheduling and management of vehicles; ensure proper maintenance and readiness.

Provide direction and training for drivers to ensure service is safe, reliable, and guest-focused.

4. Guided Boat Tour Operations

Oversee the lodge's guided boat tour program, working closely with the Boat Captain.

Support the coordination of daily boat tour schedules, staffing, and guest capacity planning.

Ensure guest safety, satisfaction, and compliance with U.S. Coast Guard and National Park Service regulations.

Assist with resolving day-of operational challenges, weather-related adjustments, and communication with crew and naturalists.

Collaborate with marine and naturalist personnel to maintain tour quality, interpretive excellence, and operational efficiency.

5. Staff Management & Training

Train, schedule, and support departmental supervisors and staff across front desk, transportation, and boat tour operations.

Foster a positive and inclusive work culture that supports teamwork, communication, and high performance.

Conduct performance reviews for direct reports and ensure coaching and development opportunities for all teams.

6. Operational Efficiency & Budget Management

Monitor daily operations for efficiency and adherence to service standards.

Assist with department budgets, expense monitoring, and cost-control processes.

Track operational KPIs and collaborate with department heads to plan and execute improvements.

7. Safety, Compliance, & Maintenance

Ensure adherence to all safety protocols across guest service areas, transportation operations, and boat tour activities.

Coordinate with maintenance staff to ensure facilities, vehicles, and boats are safe, functional, and well-maintained.

Maintain compliance with National Park Service requirements, USCG regulations (for boat tours), and company health & safety standards.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• At least 3-5 years of relevant experience in the related field.

• Requires High School diploma or equivalent experience. Bachelor's degree preferred.

• Must be able to work efficiently and independently

• Requires ability to solve unique and complex problems that have a broad impact on the business in both the short and long term.

• Must have the ability to multi-task, as success in this role will be defined as being able to think quickly and adjust/adapt as necessary to accomplish goals.

• Excellent leadership and communication skills, assisting the team on inquiries and concerns, as well as resolving production complaints.

• Must have a valid driver's license and be able to obtain DOT certification to operate DOT regulated vehicles.

• Ability to respond quickly to changing demands.

• Strong customer service principles and practices are required.

• Must have the ability to influence without having direct authority.

• The ability to deal with internal and external stakeholders, to include various levels.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.