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Operations Manager

InterSources Inc.

Houston, TX

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JOB DETAILS
SKILLS
Best Practices, Certified Nursing Assistant (CNA), Coaching, Communication Skills, Customer Relations, Driver's License, EMT-Paramedics, FCC (Federal Communications Commission), HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Identify Issues, Infection Control, Installation Guide, Leadership, Logistics, Long-Term Care, Medical Assistance, Medical Equipment, Nursing, On Site Support, Onboarding, Operations Management, Operations Planning, Organizational Skills, Problem Solving Skills, Product Engineering, RPM, Reimbursement, Shipping/Receiving, Software Administration, Team Lead/Manager, Willing to Travel
LOCATION
Houston, TX
POSTED
30+ days ago
Role:- Operations Manager Field Clinical Operations
Location:- Houston, TX

Role Overview
The Operations Manager Field Clinical Operations is responsible for overseeing all Field Clinical Coordinators (FCCs) nationwide while remaining actively involved in field execution. This is a hands-on leadership role that includes training FCCs, supporting device installations, troubleshooting issues, and working directly with Skilled Nursing Facilities (SNFs) across the U.S. Extensive travel is required.
Key Responsibilities
Field Team Leadership
  • Manage, coach, and support FCCs across the U.S.
  • Lead onboarding and training of new FCC hires
  • Conduct regular field visits and provide performance feedback
  • Act as escalation point for complex operational or customer issues
Installation, Training & Field Support
  • Lead and support RPM device installations, setup, and validation
  • Train nurses and care teams on device usage, workflows, and best practices
  • Troubleshoot hardware, software, and connectivity issues in the field
  • Ensure devices are properly maintained and updated
Operational Planning & Coordination
  • Plan and coordinate installation schedules, travel, and logistics
  • Support device inventory, shipping, and deployment tracking
  • Ensure efficient use of field resources across multiple facilities
Compliance & Quality
  • Ensure HIPAA, safety, and infection-control standards are followed
  • Maintain accurate documentation of installations and service activities
  • Provide feedback to product, engineering, and leadership teams
Customer Engagement
  • Work directly with SNF administrators, nursing leadership, and maintenance teams
  • Support long-term relationships with customer sites
Qualifications
  • CNA, Paramedic, or Medical Assistant (MA) certification (at least one required)
  • 3 5+ years' experience in clinical operations, medical devices, or healthcare technology
  • Experience in SNFs or long-term care strongly preferred
  • Valid driver's license and willingness to travel extensively nationwide
  • Strong communication, organization, and problem-solving skills
Benefits
  • Competitive salary
  • Paid holidays
  • Travel reimbursement

About the Company

I

InterSources Inc.

It’s all about harnessing the real power of data. InterSources Inc was founded in 2007 providing intelligent data solutions to clients across industries and geographies.

Over the years, we have built products on Business Intelligence & Big Data platform simplifying and transforming the way business intelligence and real-time data analytics empower Corporations and end-users using Softwares like Tableau, Business Objects, MicroStrategy, etc.

In the process, we have enabled companies to use data analytics to help better understand, predict and influence consumer behavior, identify new market opportunities as they emerge, provide to users the data they need, alert the user when and why key business metrics have changed and enable them to make smart decisions.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2007
WEBSITE
https://www.intersourcesinc.com/

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