Position/Purpose
The Operations Manager (OM) is responsible for assisting in leading their team to ensure that the property is maintained in clean, healthy, orderly, safe, and attractive conditions. They oversee the use of basic professional cleaning tools, supplies, and chemicals to maintain the cleanliness of assigned areas.
The OM consistently demonstrates a strong work ethic, values teamwork, and upholds high performance standards. They are committed to self-development and meeting performance expectations.
This position's essential duties:
- Works to achieve operational objectives and demonstrates company values in a professional and quality-oriented manner.
- Develop a positive working relationship with each team member, mutual trust and respect as a foundation.
- Demonstrates and explain in a clear and understandable manner all company and departmental procedures to contribute to overall department productivity level.
- Understands Safety Data Sheets (SDS) and can recognize product names and their proper usage and storage; and is able to follow emergency procedures.
- Develops and assists departmental training programs that are organized, developed, implemented, and administered.
- Understand and have full knowledge of the property's work scope to ensure quality, staffing guide based on scope of work.
- Understands and is responsible for managing the labor and expenses for the project keeping in line with the budget.
- Inspect all areas daily and monitor workflow to ensure the property is in a clean and attractive condition while correcting any discrepancies. Manages chronological file of daily inspections for the month.
- Ensure all team members are working safely and in compliance with all company, OSHA, state, and federal regulations and have the proper equipment and supplies to complete tasks.
- Provide a daily report of the shift, and may be required to conduct a scheduled and unscheduled walkthrough with the client.
- Monitors and maintains equipment preventative maintenance, replacements, and inventory of all equipment, chemicals.
- Prepares weekly schedule and can make daily adjustments as needed with the parameters of the budget, procedure, and regulation.
- Ensures all team members adhere to company procedures, policies, and regulations as outlined in the employee handbook.
- Communicates all operational challenges to the Assistant General Manager for discussion and resolution/action.
- Projects a professional impression and maintains a positive image with respect to the company.
Qualifications
- High school diploma or GED required.
- Minimum 5 years working experience directly supervising a crew of 25 or more.
Specific Job Knowledge, Skill, and Ability
The individual must possess the following knowledge, skills, abilities, and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Ability to work proficiently with computer software - Microsoft Office, excel, word, create spreadsheets, and outlook preferred.
- Ability to read, write, understand, and maintain simple documents such as memos logs, job assignments, etc.
- Excellent knowledge of cleaning methods, materials and sanitary practices.
- Ability to work in a fast-paced environment.
- Ability to work in all environmental conditions: indoor, outdoor, all types of weather.
Physical Requirements
- Sitting - Rare
- Walking, Climbing stairs - Frequent
- Crouching/Bending/Stooping -Frequent
- Reaching, grasping, pushing/pulling - Frequent
- Near and far vision - Constant
- Hearing, Talking - Frequent
- Smell - Constant
- Lift/Carrying - Up to 50 lbs.