Operations Process Improvement Manager

Description

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

• Medical, Dental and Vision plans that include no-cost and low-cost plan options

• Immediate 401(k) matching and vesting

• Vehicle purchase and lease discounts plus monthly vehicle allowances

• Paid Volunteer Time Off with company donation to a charity of your choice

• Tuition reimbursement

What to Expect

The Operations Process Improvement Manager is responsible for identifying and implementing process changes to enhance operational performance across the organization. This role supports cross [1] functional teams in solving division-wide challenges and delivering sustainable improvements in areas such as process control, cost reduction, productivity, efficiency, quality, and compliance. The position leads medium to large enhancement projects aligned with strategic goals and works closely with departments across the business to ensure cohesive, cross-divisional collaboration in support of enterprise-wide initiatives using project management best practices.

What You Will Do

1. Project Management and Execution

• Support Manage end-to-end delivery of cross-functional process improvement projects, ensuring alignment with strategic goals, clear scope, defined milestones, and timely execution.

• Partner with stakeholders across the organization to gather input, build alignment, and ensure solutions meet business and customer needs.

2. Process Evaluation and Optimization

• Identify and analyze inefficient or ineffective processes using methodologies such as Lean Six Sigma, and root cause analysis to develop strategies for enhancing performance.

• Recommend and implement solutions that drive long-term performance gains.

3. Change Management

• Coordinate and ensure change management strategies, communication plans, and training materials are in place to ensure smooth rollout of new processes.

4. Performance Monitoring and Reporting

• Define success metrics and monitor KPIs to evaluate the impact of improvements.

• Deliver performance dashboards and post-project lookbacks to support data-driven decisions

Qualifications

What You Will Bring

• Minimum 5-7 years' experience applying Lean Six Sigma methodologies in process improvement initiatives, with a track record of driving measurable efficiency and quality improvements.

• Previous experience in Auto finance / captive finance industry in one or more of the following areas: Credit, Funding, Collections, Servicing, Remarketing, etc. preferred

• Bachelor's Degree or equivalent combination of education and work experience.

• Lean Six Sigma White Belt certification or higher preferred

• Excellent problem-solving skills to solve process related problems.

• Strong understanding of business processes and the ability to streamline operations and implement creative, innovative solutions.

• Proven project management skills to manage multiple projects simultaneously.

• Detail oriented and ability to maintain high levels of quality and productivity.

• Excellent interpersonal skills and ability to collaborate with all levels across the organization.

• Excellent verbal and written communication skills; ability to develop and deliver presentations.

• Strong organizational/pl