The Oracle Sales Cloud Business Relationship Manager will be responsible for maintaining the relationship with Vertiv Sales Organization in regard to the Opportunity to Order processes supported by the Oracle Sales Cloud applications team. He/She will be the driving systematic identification, analysis, management, monitoring and improvement of Sales Organization relationships in order to target and improve system performance and alignment to business and users needs.
Key Duties
Align with various stakeholders on goals and strategies, so to effectively implement and deploy Oracle CX Cloud that satisfy Vertiv Sales Organization and improve business objectives
Maintenance of the various process documentation and prioritizing tasks to ensure they meet deadlines and leadership satisfaction
Develops strategies to better engage with the Sales Organization and support customer satisfaction goals.
Data management and collection for reporting development, regarding system performance and satisfaction
Support deployment of system enhancements, service requests (change requests) ensuring solution is scalable and meets overall business requirements and identify/document functional gaps
Coordinate regression and integration testing when there is a new release as well as in any situation when quick or detailed testing is a must.
Lead or participate in root cause analysis / corrective action for critical issues and incidents
Analyze production configuration issues
Generate and maintain documentation for changes made to systems.
Collaborate with the Project Management Office to estimate the delivery timelines, estimate resourcing needs, and identify risks & issues upfront
Escalate issues and requests to vendor or implementation partner and ensure timely resolution.
Work effectively with remote team members, outsourced resources, and users to complete tasks.
Conduct ongoing quality reviews and analysis of data in Oracle Sales Cloud. Identifies data quality issues and escalates for corrective action
Act as liaison with other IT support teams, on the Opportunity to order domain, covering: configurators, workflow tools
Strong functional knowledge in the sales space, for large manufacturing organizations
School Background / Working Seniority
5-7 years of experience supporting and delivering enhancements and driving strategy with Oracle Sales Cloud platforms, Oracle CX cloud, Oracle CPQ, Eloqua, Oracle PRM, Oracle ERP
2-3 years experience with Oracle Sales Cloud integrations with other sales platforms, various middlewares
IT Bachelor's degree or equivalent
International experience
Experience in an international System Integrator company is a plus
Basic Skills
Strong communication and collaboration skills
very good presentations skills
Analytical, and Problem-solving skills are required
Versed in work intake assessment, resource prioritization, delivery targets and strategy
Technical / Functional skills
Experience with Oracle Sales Cloud platform, Oracle cloud CX (Sales and Service), other CRMs