Who We Are
Join our team at Plumbing Masters! We're a friendly group of professionals dedicated to providing top-notch service to our customers. Come be a part of something great! Our culture is focused on customer-centric values, teamwork, integrity, and ensuring our employees have a fulfilling work-life balance.
About the Role
The Outbound Customer Service Representative / Backup Dispatcher is responsible for generating plumbing service opportunities through outbound calls, promoting company memberships and services, and maintaining strong customer relationships. This position also provides backup dispatch support by assisting with technician scheduling, appointment coordination, and daily call center operations.
The ideal candidate is outgoing, organized, goal-oriented, and confident communicating with customers. They must be comfortable balancing sales and customer service responsibilities while adapting to changing dispatch needs.
What You’ll Be Doing
- Call existing and potential customers to schedule plumbing services.
- Promote Plumbing Masters Club Memberships and company specials.
- Recommend services based on customer needs.
- Schedule appointments and update customer information in ServiceTitan.
- Meet call, booking, and sales goals.
- Cover dispatch during breaks, lunches, and absences.
- Schedule technicians based on availability, location, and experience.
- Monitor daily schedules and appointment progress.
- Notify customers of appointment changes or delays.
- Communicate with technicians and management.
- Keep schedules and job notes updated in ServiceTitan.
- Provide friendly and professional customer service.
- Keep customer information and records accurate.
- Help reduce cancellations and maintain customer relationships.
- Assist with other call center duties as needed.
What we’re looking for
- Previous customer service, outbound sales, call center, or dispatch experience preferred.
- Excellent phone and communication skills.
- Comfortable making a high volume of outbound calls.
- Strong sales, persuasion, and objection-handling skills.
- Ability to multitask and manage changing priorities.
- Strong organization and attention to detail.
- Ability to work in a fast-paced environment.
- Positive attitude, dependability, and teamwork.
- Basic computer skills and willingness to learn new systems.
- ServiceTitan experience is a plus.
- Plumbing or home services experience preferred.
Perks & Benefits
- Weekly pay every Friday via direct deposit
- 1-week paid vacation + 1 week PTO per year
- 6 paid holidays per year
- Birthday off with pay
- Health, dental, and vision insurance
- 401K with safe harbor match — maximum employer match!
- Bonus options available
- Opportunity to grow with a company that’s scaling the right way