Division:Eskenazi Health
Sub-Division: Hospital
Req ID: 27058
Schedule: Full Time
Shift: Days
Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.
FLSA Status
Exempt
Job Role Summary
The Palliative Care Program Manager provides operational, business, and administrative leadership for the Palliative Care Program in support of the program's and Eskenazi Health's mission, vision, and strategic priorities. The position oversees program operations, strategic planning, financial and workforce processes, performance measurement, quality improvement, and administrative support of clinical services. The Program Manager collaborates with the interdisciplinary Palliative Care team and internal, academic, community, and organizational partners to support effective program delivery, growth, and sustainability. The position exercises independent judgment in coordinating resources, improving processes, and advancing program goals.
Essential Functions and Responsibilities
- Manages the operational and business functions of the Palliative Care Program and develops, maintains, and implements the program's business and strategic plan to support growth, access, quality, operational effectiveness, and financial sustainability.
- Develops, implements, evaluates, and improves program practices, processes, procedures, and workflows in collaboration with the interdisciplinary team and organizational partners.
- Supports the administrative and operational needs of Palliative Care providers and clinical services.
- Manages the program budget and financial resources within established parameters and promotes responsible stewardship of available resources.
- Collaborates with Eskenazi Health Foundation and other organizational partners to support philanthropic initiatives, funding and grant opportunities, community engagement, and special events that advance program priorities.
- Manages departmental workforce and personnel processes for the cost center in collaboration with Human Resources and organizational leadership.
- Supports workforce planning and the operational needs of the interdisciplinary Palliative Care team, including recruitment, onboarding, scheduling, payroll, and other personnel-related processes as applicable.
- Oversees program data, performance measurement, quality improvement, and reporting activities to evaluate clinical, operational, and financial outcomes and identify opportunities for improvement.
- Serves as the department's facility liaison for the fellowship program, supporting coordination of fellow rotations, operational processes, funding requirements, and organizational resources in collaboration with the fellowship coordinator and academic partners.
- Provides oversight of the No One Dies Alone program in collaboration with the Spiritual Advisor, supporting volunteer recruitment, development and training, and coordinating operational needs to ensure effective program delivery.
- Builds and maintains effective relationships across clinical, administrative, academic, community, and organizational partners to advance Palliative Care Program goals and initiatives.
Job Requirements
- Bachelor's degree in nursing, healthcare administration, business administration, or another health-related field required; master's degree preferred.
- Five years progressive healthcare experience required, with experience in palliative care, hospice, serious illness care, or a related clinical setting strongly preferred.
- Clinical healthcare experience preferred.
- Experience working with interdisciplinary healthcare teams and coordinating complex clinical and operational initiatives required.
- Experience with healthcare budgeting, quality improvement, data analysis, performance reporting, or business operations preferred.
Knowledge, Skills & Abilities
- Strong leadership, organizational, critical-thinking, problem-solving, and decision-making skills.
- Ability to independently prioritize and manage multiple complex responsibilities and initiatives in a dynamic healthcare environment.
- Knowledge of healthcare operations and clinical workflows, preferably within palliative care, hospice, serious illness care, or a related clinical setting.
- Knowledge of healthcare financial and business operations, including budgeting, resource management, and performance monitoring.
- Ability to collect, analyze, interpret, and communicate program data to support quality improvement, operational performance, strategic planning, and decision-making.
- Strong program and project management skills, including goal development, resource coordination, implementation, timeline management, and evaluation of outcomes.
- Excellent written, verbal, interpersonal, presentation, and facilitation skills with the ability to communicate effectively across clinical, administrative, academic, and executive audiences.
- Ability to lead and collaborate effectively within an interdisciplinary healthcare team and across organizational departments.
- Demonstrated leadership experience in healthcare operations, program management, or clinical program administration required.
- Demonstrates initiative, adaptability, creativity, accountability, and sound professional judgment.
- Proficiency with electronic health records, healthcare information systems, data-reporting tools, and Microsoft 365 applications.
Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.