PostNet – 100 Plaza Pl, Ste 300, Northlake, TX
Pay: $16.00–$18.00 per hour, based on experience
Job Type: Part-Time
Expected Hours: Approximately 16.5–22.75 hours per week
About the Position
PostNet in Northlake is looking for a friendly, outgoing, and dependable Part-Time Customer Service Representative to join our team.
This is a hands-on, customer-facing position where you'll help customers with shipping, package returns, mailbox services, and everyday business needs.
We're looking for someone who genuinely enjoys talking to people, isn't afraid to start conversations, and takes pride in getting the little details right.
Some responsibilities, such as sorting mail, checking in packages, and entering information, can be repetitive. We need someone who stays focused, works accurately, and understands that routine tasks are an important part of providing excellent customer service.
What You'll Do
- Greet customers and assist with shipping through FedEx, UPS, DHL, and USPS.
- Accept and check in prepaid package returns and drop-offs.
- Receive, sort, and distribute mail and packages for mailbox customers.
- Help customers with faxing, scanning, copying, and other business services.
- Accurately enter customer information and process transactions.
- Answer questions and explain available services.
- Keep the customer service area clean and organized.
- Complete routine daily tasks accurately and consistently.
- Support coworkers to keep the center running smoothly.
What We're Looking For
A friendly, outgoing personality is essential!
Our ideal candidate:
- Enjoys interacting with people and is comfortable initiating conversations.
- Pays close attention to detail and takes pride in accuracy.
- Can perform repetitive tasks without losing focus.
- Is dependable, punctual, and committed to their schedule.
- Is comfortable using computers and learning new software.
- Can multitask while maintaining a positive attitude.
- Communicates clearly and professionally.
- Works well independently and as part of a small team.
- Is patient, organized, and willing to follow procedures.
Previous customer service, retail, or shipping experience is helpful but not required. We're happy to train the right person with a great attitude, strong work ethic, and willingness to learn.
Schedule & Availability
- Monday–Friday: 12:00 PM – 6:15 PM, typically two days per week, occasionally three.
- Saturday: 9:00 AM – 1:00 PM.
- Expected hours: Approximately 16.5–22.75 per week, before any unpaid breaks.
Regular Saturday availability is required. Occasional requests for time off can be accommodated with advance notice, subject to scheduling needs.
We're looking for someone who can consistently commit to this schedule and understands the importance of reliability in a small-team environment.
Why Join PostNet?
- Competitive starting pay based on experience.
- Consistent part-time schedule.
- Paid hands-on training.
- Friendly, supportive team environment.
- Opportunity to learn shipping, mailbox, and business services.
- Variety of customer interactions and responsibilities.
Interested?
If you're a people person who enjoys helping others, pays attention to details, and doesn't mind routine tasks, we'd love to hear from you!
Please apply and confirm your availability for weekday afternoon and Saturday shifts.
At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!