Patient Access Specialist

Harbor is seeking a Patient Access Specialist to join the Toledo team! This position is responsible for ensuring patients can smoothly enter and navigate within Harbor by coordinating registration, verifying insurance, scheduling appointments and facilitating access to care in support of timely and accurate patient registration to maximize access to care and enhance patient experience.

Position is full-time, 40 hours per week.

REQUIREMENTS

Education:

• High school diploma or equivalent.

Experience:

• Prior experience with data entry and accurate record management.
• Ability to manage a multi-line phone system while efficiently supporting a busy waiting area.
• Excellent customer service and interpersonal skills, with the ability to communicate clearly, collaborate effectively, and support patient satisfaction.
• Strong organizational skills, flexibility, and ability to multi-task and manage stress in a fast-paced environment.
• Ability to manage confidential information and handle sensitive client/patient situations with professionalism.

Preferred Qualifications:

• Two years of relevant office experience.
• Previous experience in a behavioral health or mental health setting.
• Experience supporting patient care in a fast-paced outpatient environment.
• Knowledge of HIPAA requirements, patient confidentiality, and clinical safety practices.

RESPONSIBILITIES

Essential Functions and Primary Responsibilities:

• Provides excellent customer service, addressing and resolving client needs promptly and in accordance with company standards.
• Answers all incoming calls in a professional, engaging, warm, courteous, and efficient manner in accordance with Harbor's core values and transfer calls as appropriate.
• Engages all callers and follows call through to completion scheduling into electronic health record including new appointments, hospital discharge appointments, follow-up appointments, cancellations, referrals and rescheduling.
• Enter client information, including demographics and insurance details, accurately into the electronic health record system.
• Receives and tracks outside referrals and follows up with potential new client in accordance with department procedure.
• Actively pursues learning opportunities to stay current in core job responsibilities and demonstrate professional development.
• Adheres to established crisis prevention and intervention process.
• Attends Access and other meetings as appropriate and serves on office committees as assigned.
• Document necessary communication utilizing contact notes.
• Assist in training new hires to the department.
• Verify insurance as needed in EHR system prior to clients scheduling appointments.

General Competencies/Performance Expectations:

• Utilizes information technology systems and software applications effectively and in accordance with organizational standards and security protocols.
• Demonstrates sound judgment by analyzing information thoroughly, reaching timely conclusions, and taking appropriate, decisive action.
• Plans, prioritizes, and organizes work to ensure maximum efficiency, productivity, and quality outcomes.
• Actively seeks and utilizes supervision and feedback appropriately to support professional growth and effective job performance.
• Manages time and utilizes leave in accordance with organizational policies and procedures.
• Performs additional duties and responsibilities as assigned to support departmental and organizational needs.
• Performs other duties as assigned.

Working Conditions:

• Office-based role in a cubicle setting
• The position routinely handles confidential patient and organizational information.
• The role may involve exposure to behavioral health or crisis situations
• This position is union. Union eligibility applies only to full-time or part-time hires; contingent or temporary appointments are not covered by the union, even if the position is otherwise unionized.

About Harbor:

• A leading provider of mental health and substance use treatment for over 100 years.
• 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year.
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!

Why Work for Harbor?

You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Ability to make a difference in your community!