Patient Education Coordinator / Navigator

Position Summary:

The Patient Education Coordinator/Navigator collaborates with patients, families, providers, hospital staff, primary care and specialty clinics, Pharmacy, and community partners to coordinate care across the continuum. The position provides patient education, supports transitions from hospital and emergency care, addresses barriers to treatment and medication access, and promotes effective use of healthcare resources, improved outcomes, and patient satisfaction.

The position identifies patients who would benefit from focused support, develops and evaluates individualized care and education plans, and coordinates follow-up for high-risk patients and patients with complex or costly care needs. The position also develops patient education resources and programs, supports staff teaching practices, and collects and reports data to guide improvement.

Educational Requirements/ Qualifications:

1. Current New York State Registered Professional Nurse license required. Bachelor’s degree in nursing or pursuit of a bachelor’s degree preferred.

2. Three years of patient education teaching experience required. Case management or care coordination experience preferred.

3. Certified Diabetes Educator credential required. Certified Tobacco Treatment Specialist credential preferred.

4. Coursework in patient education, demonstrated teaching skills, and knowledge of program planning and evaluation preferred.

5. Strong communication, collaboration, organization, problem-solving, group facilitation, and public speaking skills. Able to work independently, manage competing priorities and interruptions, and respond effectively in emotionally demanding situations.

6. Ability to assess learning needs and communicate with patients of varying ages, cultures, languages, health literacy levels, and socioeconomic backgrounds.

7. Proficiency in Microsoft Word, Excel, and internet use required. Familiarity with Meditech and eClinicalWorks preferred; proficiency required within three months of hire.

Pay Range:

Job Type:

Full-Time

Benefits of Working Full-Time at Adirondack Health:

• Medical, Dental and Vision Insurance
• Paid Benefit Time (PTO and Sick days)
• Tuition Reimbursement
• 403(b) Retirement Plan with Employer Contributions
• And much more