Four Winds Health - Support Revenue Cycle Excellence with Purpose
Are you an experienced and compassionate billing professional who thrives on accuracy and service? Join Four Winds Health as a Patient Financial Service Representative (PFS), where you will play a vital role in managing patient billing, collections, and communication with empathy and professionalism. This is a great opportunity for someone who values efficiency, teamwork, and a patient-first approach.
As a PFS Representative, you will support the Revenue Cycle Department by ensuring timely and accurate billing and collections while delivering a responsive and respectful patient experience through phone, email, and chat communication.
Why You'll Love Working Here:
- Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
- Paid Time Off & Holidays: Recharge and take care of yourself
- 401K with Company Match: Plan for your future
- Professional Growth: Leadership opportunities & career development
- Wellness Support: Employee Assistance Program (EAP) & wellness initiatives
Key Responsibilities:
- Serve as the primary point of contact for patients regarding billing questions via phone, email, 2-way text, and chat platforms
- Manage patient billing and collections for urgent care visits using our practice management software
- Interpret and explain insurance coverage and patient financial responsibility clearly and compassionately
- Collaborate with the Revenue Cycle Management team to resolve issues related to billing, coding, and workflow
- Update patient demographics and submit daily billing statements to the statement vendor
- Maintain compliance with insurance contracts and payer policies
- Coordinate with clinic teams to resolve patient billing inquiries
- Support overall functions and projects within the Revenue Cycle Department
Required Qualifications:
- Education: High school diploma or equivalent
- Experience: Minimum 2 years in patient billing, collections, and healthcare customer service
- Insurance Knowledge: Strong understanding of insurance processes, eligibility, and denied claims
- Technical Skills: Proficiency in MS Office Suite (Word, Excel, PowerPoint); experience with practice management or billing systems
- Communication: Exceptional written and verbal communication skills; able to communicate clearly with patients and team members
- Customer Service: Ability to remain empathetic, professional, and composed when handling patient concerns or conflict
- Team Player: Demonstrates positivity, flexibility, and dependability in a high-volume environment
- Organization: Strong attention to detail with the ability to multitask and manage competing priorities
- Professionalism: Maintains a calm, courteous, and helpful demeanor while upholding patient privacy and HIPAA regulations
At Four Winds Health, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you're looking for a career where your expertise in patient billing and revenue cycle truly makes a difference, apply today and become part of something bigger!