Overview:
DermPhysicians of New England is Hiring - Full Time Patient Service Representative !!
Schedule: Monday - Friday 8:00 AM - 5:00 PM
Weekly travel between Woburn and Burlington clinics - schedule given in advance
Monthly travel to Beverly clinic - advanced notice given
Come join our team! We have an immediate need for a Patient Service Representative in our Woburn, MA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!
Summary
The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.
Responsibilities:
- Open and close the clinic daily, including cash box counting, documentation, and reconciliation of daily payment totals.
- Greet and check in patients; verify and update demographic, insurance, and consent information in the electronic health record and scheduling system.
- Collect co-pays, account balances, cosmetic payments, and process retail sales transactions; provide receipts and maintain accurate daily cash log documentation.
- Manage waiting room environment and communicate delays to patients as needed.
- Monitor the daily schedule for additions, cancellations, and no-shows; schedule appointments per company procedure.
- Complete patient outreach as needed to ll schedules and manage recalls.
- Handle handoffs and escalations from billing and central call center when needed
- Scan and manage documents in the electronic health record, including referrals, lab results, prior authorizations, and medical record releases.
- Prepare next-day appointments by printing fee tickets, reviewing charts for required forms, referrals, and eligibility. Complete outreach to collect information for payor verication when needed.
- Sell and track cosmetic products and other retail items following standard operating procedures, including payment recording and collection, and inventory management.
- Answer incoming calls promptly, screen inquiries, take messages, and route appropriately.
- Coordinate referrals and requests for patient appointments following company protocols, procedures, and clinician schedule templates to ensure maximum accuracy and productivity.
- Sort and distribute US mail and courier contents per company policy.
- Adhere to compliance requirements and complete mandatory training and meetings.
- Perform other duties as assigned.
Qualifications:
Required Competencies and Skills
- Up to one year of medical office or front desk experience preferred; dermatology and/or plastics experience preferred.
- Procient in Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable navigating electronic health record and scheduling systems.
- Strong organizational, communication, and customer service skills with the ability to multi-task in a fast-paced clinical environment.
- Ability to work collaboratively with clinicians, staff, patients, and the public while maintaining a professional and positive demeanor.
- Demonstrated ability to handle sensitive information with discretion and maintain patient condentiality in accordance with HIPAA.
Required Education:
High School Diploma or GED
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