PATIENT SERVICES REPRESENTATIVE (PSR), CONTACT CENTER, MIT Health, to serve as the primary point of contact for patients and other constituents, managing incoming phone calls and electronic inquiries for MIT Health; responsible for registering new patients, verifying insurance eligibility, scheduling appointments, communicating co-pay and pre-visit requirements, responding to general inquiries, and screening callers for appropriate clinical triage; coordinate care and information across internal and external service areas, ensuring a seamless patient experience.
A full job description is available, here: https://health.mit.edu/jobs