Patient Support Representative

PATIENT SUPPORT REPRESENTATIVE – HEALTHCARE CALL CENTER

LOCATION: Louisville, KY | Hybrid

COMPENSATION & SCHEDULE

• Pay Rate: $17.00 per hour

• Training Schedule: Monday–Friday, 8:00 AM–4:30 PM

• Permanent Schedule: Monday–Friday, 10:00 AM–6:30 PM

• Work Arrangement: Hybrid

ROLE IMPACT

The Patient Support Representative plays an important role in helping patients, caregivers, and healthcare providers access medications and manage prescription services. This position handles inbound and outbound calls, processes prescription refills, coordinates shipments, and provides accurate information to ensure a positive customer experience. Success requires strong communication, problem-solving skills, attention to detail, and the ability to deliver compassionate, efficient service in a fast-paced healthcare call center.

KEY RESPONSIBILITIES

• Handle inbound and outbound calls from patients, caregivers, and healthcare providers, delivering professional, accurate, and helpful customer service.

• Process prescription refill requests, coordinate medication shipments, and assist callers with pharmacy-related inquiries.

• Resolve customer concerns, identify appropriate solutions, and communicate clear next steps and follow-up information.

• Maintain accurate customer interactions and follow established pharmacy procedures, company policies, and service quality standards.

• Manage multiple tasks efficiently, adapt to changing priorities, and consistently meet performance expectations to maintain hybrid work eligibility.

MINIMUM QUALIFICATIONS

• Pharmacy Board Technician Registration required before or on the first day of employment.

• Ability to type at least 35 words per minute (WPM) and proficiency with Microsoft Office applications.

• Excellent verbal and written communication, interpersonal, customer service, and problem-solving skills, with the ability to work a flexible schedule.

CORE TOOLS & SYSTEMS

• Microsoft Office (Word, Excel, Outlook)

• Inbound and outbound call center systems

• Customer service and case management platforms

• Prescription refill and shipment scheduling systems

• Patient information and pharmacy support systems

PREFERRED SKILLS

• Previous call center, customer service, or high-volume phone support experience.

• Previous healthcare, pharmacy, patient services, or medical customer support experience.

• Strong organizational skills, attention to detail, and ability to independently resolve customer inquiries.

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy