Patient Therapy Tech / Front Desk Receptionist

Company Overview

Forum Health is a nationwide network of medical providers specializing in precision integrative and functional medicine. We are committed to helping patients take control of their health by addressing the root causes of health concerns and providing personalized, innovative treatment options.

We are seeking a reliable, compassionate, and detail-oriented Patient Therapy Tech/Front Desk Receptionist to join our Mequon, WI clinic. This hybrid clinical and administrative position plays an important role in supporting our providers, assisting patients with therapies and procedures, and helping ensure a seamless patient experience.

Schedule: Monday - Friday: Flexible daytime schedule averaging 32-40 hours per week, Monday-Friday, with required attendance at the daily 8:45 a.m. huddle.

Position Overview

The Patient Therapy Tech/Front Desk Receptionist supports the day-to-day operations of the practice while providing direct patient care and therapy support. This position is responsible for supporting front-office operations, obtaining and documenting medical information, coordinating laboratory testing and prescriptions, assisting with therapies, maintaining medical equipment, and supporting front-office operations as needed.

The ideal candidate is highly organized, comfortable working in a fast-paced patient-centered environment, and able to move confidently between administrative and therapy responsibilities.

Key Responsibilities

• Greet patients and provide a professional, welcoming patient experience throughout their visit.
• Provide front office and administrative support including appointment scheduling, telephone communication, patient invoicing, scheduling coordination, and patient messaging.
• Obtain and document patient vital signs and other appropriate screenings.
• Manage medical records, incoming and outgoing medical faxes, prior authorization requests, and administrative workflows for specialty treatment programs, including referrals, insurance-related communications, and treatment coordination.
• Coordinate laboratory testing and schedule laboratory review appointments with providers.
• Prepare treatment rooms, supplies, and medical equipment for provider procedures.
• Assist and monitor patients receiving in-office therapies, including helping patients safely enter and exit the soft-sided hyperbaric chamber and operating therapy equipment. Training will be provided.
• Set up, operate, clean, and maintain medical equipment according to established procedures.
• Manage inventory for office and therapy supplies, ensuring materials are stocked and available for daily operations.
• Maintain accurate and timely documentation within the EMR.
• Maintain appropriate patient confidentiality and professionalism.
• Assist with additional clinical and administrative responsibilities as assigned.

Qualifications

• High school diploma or GED required, college degree preferred.
• One to two years of experience in a medical office or clinical setting preferred.
• Experience within integrative or functional medicine is a plus.
• Familiarity with EMR systems is helpful; training will be provided.
• Experience with Microsoft Outlook 365.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• Excellent interpersonal, communication, phone etiquette, and customer service skills.
• Strong attention to detail and commitment to accurate documentation.
• Comfortable learning and operating medical and therapy equipment.
• Professional, compassionate, and team-oriented approach to patient care.

Compensation and Benefits

• Location: Mequon, WI
• Schedule: Monday - Friday: Flexible daytime schedule averaging 32-40 hours per week, Monday-Friday, with required attendance at the daily 8:45 a.m. huddle.
• Compensation: $21.00 - $24.00 hourly. Salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and or licensures. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations.
• Visa Sponsorship: Applicant must be authorized to work in the United States without the need for sponsorship now or in the future.

We are located at

10602 N Port Washington Rd, Suite 101

Mequon, WI 53092

Why Join Us

You'll join a collaborative, growth-oriented organization that's redefining healthcare through innovation and compassion. We offer competitive compensation, benefits, and the opportunity to make a meaningful impact every day.

All candidates must successfully complete and consent to a pre-employment background check and drug screening as a condition of hire.

We are an Equal Opportunity Employer and are committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected status in accordance with applicable federal, state, and local laws.