Payroll Coordinator

We are seeking a detail-oriented and organized Payroll Coordinator to support day-to-day payroll operations. In this role, you will help prepare payroll inputs and import files, support payroll processing for assigned pay groups and cycles, maintain accurate payroll records, and assist with reporting and post-payroll activities. You will also monitor the payroll inbox and helpdesk queue, be the key point of contact for routine employee payroll questions and escalate more complex issues as needed. The ideal candidate brings discretion, strong attention to detail, and service-oriented approach, with the ability to follow established processes and manage confidential information in a fast-paced environment.

What you'll do

Payroll Processing & Administration

• Prepare payroll input and import files using established templates, processes, and validation checks
• Support processing of assigned payroll groups and pay cycles, including recurring and off-cycle payrolls, to help ensure accurate and timely payroll completion
• Ensure timesheet compliance with internal policies and follow up on missing or incomplete time records
• Maintain accurate payroll records and documentation to meet audit and regulatory requirements
• Coordinate employee data updates with the People Solutions team, including benefit deductions and compensation changes
• Monitor the payroll inbox and helpdesk queue, provide first-level responses to routine payroll questions, and escalate more complex issues as needed
• Review, sort, and route incoming payroll mail, forms, and requests, and escalate time-sensitive or non-routine items to the appropriate team member
• Help employees with direct deposit setup, self-service portal navigation, and tax withholding updates using established resources and processes.
• Complete post-payroll activities, including standard audits, reconciliations and follow-up on identified issues.

Compliance & Reporting

• Prepare recurring payroll reports and supporting documentation for internal stakeholders, including month-end and quarter-end reporting for Finance
• Follow established payroll procedures and controls to support compliance with federal, state, and local wage and tax requirements
• Assist with payroll audits, reconciliations, year-end activities, and other compliance-related reporting as needed

What we're looking for

• Bachelor's degree (Finance or Accounting preferred)
• 1-3 years of payroll experience
• Proficiency with Microsoft Office, especially Excel
• Familiarity with ADP Workforce Now
• Ability to work both independently and within a collaborative team environment
• Excellent interpersonal skills
• Strong analytical, teamwork and organizational skills
• Positive, enthusiastic energy with a desire to learn
• Excellent written and verbal communication abilities
• Proven ability to manage confidential information with integrity
• Capacity to adapt to shifting priorities and thrive under pressure

Who we are

Transcarent is the One Place for Health and Care, bringing medical, pharmacy, and point solutions together with the WayFinding experience, the first and only generative AI-powered health and care platform for health consumers.

Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences - Cancer Care, Surgery Care, and Weight Health - to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn.

At Transcarent, our values guide everything we do:

• People First: We prioritize our Members, clients, and each other in every decision

• Care: Every decision starts with improving health and care for our Members

• Resilience: We push boundaries and take the uncharted path to change an industry

• Results: We take ownership, solve with speed, and deliver for our people and each other

• Humble and Human: We lead with humility, bring fun to tough moments, and go further together

Total Rewards

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to:

• Competitive medical, dental, and vision coverage

• Competitive 401(k) Plan with a generous company match

• Flexible Time Off/Paid Time Off, 13 paid holidays

• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance

• Mental Health and Wellness benefits

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out!

Research shows that candidates from underrepresented backgrounds often don't apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren't looking for someone who checks each box on a page; we're looking for active learners and people who care about disrupting the current health and care with their unique experiences.