Payroll Operations Associate - US Payroll Tax

Step into a role where your payroll tax knowledge helps deliver accurate, timely outcomes at scale. You will collaborate with partners and modern platforms to strengthen controls and reduce risk. You will build your skills through hands-on tax operations work, quarterly and year-end cycles, and continuous improvement efforts. If you enjoy solving tax issues, improving processes, and working across teams, this role offers meaningful opportunity and growth.

As a Payroll Operations Associate within the U.S. Payroll Tax team, you support U.S. payroll tax compliance across federal, state, and local jurisdictions. You help maintain accurate employee tax setup, support reconciliations, and assist with filings and deposits to meet required timelines. You partner with payroll, human capital management (HCM), finance, and vendors to help resolve variances and respond to agency items. You contribute to documentation and controls that support audit readiness, and you identify opportunities to automate and streamline payroll tax activities.

Job responsibilities

• Support U.S. payroll tax compliance activities, including employee tax setup, rate updates, and accurate withholding calculations
• Assist with payroll tax reconciliations and balancing to identify and resolve discrepancies
• Coordinate quarterly and annual processes, including support for Forms 940 and 941, state unemployment returns, and local filings
• Help prepare and validate year-end deliverables, including W-2/W-2c processing support and amended items as needed
• Monitor agency notices and tax updates, and support implementation of changes to processes and tax configurations
• Maintain tax calendars, trackers, reconciliations, and documentation to support audit readiness and strong controls
• Support agency correspondence resolution, including research, documentation gathering, and penalty abatement requests when appropriate
• Partner with internal stakeholders to respond to payroll tax questions and explain next steps clearly
• Coordinate with external vendors to support data integrity between payroll, HCM, and tax filing systems
• Identify process gaps and contribute to automation and continuous improvement efforts to reduce errors and cycle time

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent experience in payroll tax, payroll operations, accounting, or finance
• Experience with ADP SmartCompliance and Oracle HCM
• Working knowledge of U.S. payroll tax concepts across federal, state, and local jurisdictions
• Experience supporting payroll tax processes (withholding, deposits, filings, reconciliations, and variance resolution)
• Ability to interpret payroll tax notices and support resolution through research and documentation
• Experience working with enterprise payroll and tax systems and managing data accuracy across platforms
• Proficiency in Microsoft Excel, including reconciliations and data validation
• Strong attention to detail and ability to manage multiple deadlines during quarter-end and year-end cycles
• Ability to document processes and follow established controls while identifying control gaps
• Strong written and verbal communication skills, including the ability to explain tax-related items to partners
• Ability to handle confidential information with integrity and discretion

Preferred qualifications, capabilities, and skills

• Experience supporting multi-state payroll tax operations in a mid-to-large organization
• Experience supporting payroll tax technology enhancements, automation, or process redesign
• Familiarity with W-2/W-2c research and correction workflows
• Exposure to audit support, documentation standards, or control testing routines
• Experience partnering with external payroll tax vendors or managed filing providers

Additional information

This role is in office 5 days a week, and is located in Columbus, OH only.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans