Division of Technology Services (DTS)
1400 West Washington Street, Phoenix, Arizona 85007

Salary: $50,336 - $56,453 

Grade: 20

Closing Date: November 15, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Technology Services (DTS), is seeking an experienced and highly motivated professional to join our team as a PC Technician. The PC Technician remotely supports and maintains state-issued computer systems, desktops, peripherals, mobile devices, and agency approved applications. This includes (but is not limited to) software installations, network configurations, hardware connectivity, diagnostics, repair, maintenance, upgrade, and audit/tracking of state-issued equipment. Position will be responsible for ticket/queue monitoring and responding-to and updating assigned tickets (incidents and requests) promptly and proficiently. Additional duties may include the update of technical documentation, maintenance of knowledge base, and providing direct end user support and assistance as needed using remote support tools. The DTS Tier-2 Remote Team provides services to all DES offices statewide as well as to staff who may be operating in a mobile capacity or remote status. Statewide responsibilities may require travel, overtime, and occasional support beyond those of normal operating hours.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Process service requests utilizing remote support tools to troubleshooting DES computers, devices, and peripherals. Support may include but is not limited to Google Apps, Microsoft Applications, Voice, Web, and Ticketing applications.
• Remotely support state-issued PC hardware and peripherals agency-wide. This includes application installation/configuration/troubleshooting, network drive access, hardware diagnostics, performance improvement, problem resolutions, OS and local system security patching.
• Assist in the remote installation of new or re-purposed PC hardware, software, and peripherals agency-wide with accuracy and in a timely fashion. Work on multiple assigned service requests simultaneously while managing priorities and workload.
• Maintenance and updates to end-user mobile devices as needed, including but not limited to Smartphones and Tablet PCs. Protect hardware and coach end users in proper agency Security and Responsible use policies.
• Knowledge Management (KM) requires that the technician prepare documentation pertaining to software and hardware within the scope of IT support. Compose documents in a logical format using industry’s best practices and divisional standards including graphics as necessary.

Knowledge of:

• Principles, capabilities, and operation of networked devices such as servers, PC's, network and communications devices such as workstations and network interface cards
• Desktop management and monitoring of application management, physical and software security solutions, virus protection, software distribution, and general version control
• Current and supported Operating Systems (OS) and Applications, including but not limited to Windows 10, Windows RT, MS Office Professional, O365 and network protocols TCP/IP
• Virtual Machines and Virtual Computing
• Vendor technologies, in-house developed applications and client computing hardware

Skills In:

• Complicated integration of hardware and software components to effectively analyze, evaluate and draw logical conclusions and solve complex PC related problems
• Planning, organizing and coordinating complex technical activities
• Basic troubleshooting
• Developing and writing technical documentation

Ability to:

• Analyze system hardware and software problems and provide information to resolve the problem
• Understand the inter-workings of personal computer hardware and software
• Communicate with technical and nontechnical staff
• Continually learning an ever-changing environment
• Balance, prioritize and organize multiple tasks
• Build strong relationships inside and outside the organization

This ideal candidate for this position will have:

• Two years’ experience as a remote technician or equivalent experience
• MCP/MCSE desired. Google Workspace and Virtual environment experience are also desired
• A+ Certification Preferred
• Experience with Current/Support Operating Systems including but not limited to Windows 10 required

• This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
• Associate’s degree or 1 –3 years of experience in desktop support (or equivalent experience).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact us at email OODHRstaffing@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting OODHRStaffing@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.