Business Processes, Call Centers, Capability Maturity Model Integration (CMMI), Computer Skills, Consulting, Customer Support/Service, English Language, Federal Government, Healthcare, Hospital Systems, ISO 9001, Mathematics, Medical Record System, Metrics, Operational Strategy, Order Processing, Patient Care, Pharmacy, Prescription Drugs, Process Development, Project/Program Management, Scripting (Scripting Languages), Strategic Planning, Telephone Skills, The Joint Commission (TJC), Typing, Veterans Integrated System Network (VISN)
Job Title: Pharmacy Technician
Specialty: Pharmacy Services, Clinical Contact Center (call center prescription processing and patient support)
Place of Work (City/State): 100% remote. Approved alternate work site required within a 50-mile radius of one of the following designated VISN 22 facilities:
- Tucson, AZ (Southern Arizona VA Health Care System)
- Albuquerque, NM (New Mexico VA Health Care System)
- Prescott, AZ (Northern Arizona VA Health Care System)
- Long Beach, CA (VA Long Beach Healthcare System)
- Los Angeles, CA (VA Greater Los Angeles Healthcare System)
- Phoenix, AZ (Phoenix VA Health Care System)
- San Diego, CA (VA San Diego Healthcare System)
- Loma Linda, CA (VA Loma Linda Healthcare System)
Ordering Facility: VA Greater Los Angeles Healthcare System, 11301 Wilshire Blvd, Los Angeles, CA 90073
Duration: 1 year plus one option year. Start date: 09/16/2026.
Shift Schedule: Variable 8-hour tours between 0600 and 2300 PST. Weekend and holiday coverage possible. 12-hour rest period between shifts.
Shifts per Month: Full time, 5 days per week. Approximately 20 to 22 shifts per month.
Credentialing / Onboarding: 6 to 8 weeks minimum
Certifications: Active PTCB (CPhT) or NHA (ExCPT) certification required
Education: High school diploma or GED
Experience: Minimum 1 year of customer service experience
Pay Rate: $26/hr on W2
Special Skills:
- Advanced typing and PC skills
- Basic math calculations
- English proficiency (read, write, speak)
- CPRS/VistA knowledge preferred
- Call center phone etiquette and scripting compliance
Responsibilities:
- Process new prescription orders and renewals, including controlled substances
- Answer inbound calls from patients, physicians, and healthcare staff
- Verify patient identity using two identifiers
- Document interactions in CPRS
- Escalate professional-scope questions to a pharmacist
- Meet national metrics with a First Contact Resolution focus
- Resolve Veteran concerns at first contact with respect and dignity
- Maintain certification and EHR access across all serviced sites
Prime Physicians is a physician-led, The Joint Commission (TJC) Accredited, ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services, offering comprehensive solutions to hospitals, health systems, and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation, we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning, we enhance operational efficiency and streamline business processes. With Prime Physicians, the future of patient care is in skilled and dedicated hands, leading the way towards a more efficient, effective, and compassionate healthcare system.