A Houseperson is responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Clean designated areas including, but not limited to, restrooms, public areas, offices and banquet/meeting/ conference rooms.
- Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, and sweeping entry way, washing windows, cleaning/waxing floors, removing and disposing of trash.
- Report maintenance deficiencies and items in need of repair, stock and maintain supply rooms, as needed.
- Perform deep cleaning tasks and special projects (for example: mattress flipping, furniture moves, etc.), as needed.
- Greet guests in a friendly manner, deliver guest requests and assist in cleaning guest rooms as needed.
- Assist guests with luggage, respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner.
- Organize and store luggage, as needed, according to guidelines.
- Assist in the maintenance, appearance and functionality of equipment
- Perform routine property tours to assist with tray pick up, garbage removal, overall property security.
What are we looking for?
A Houseperson is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Ability to problem solve
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
What we offer
- Competitive salary and incentives
- Free meal per shift and other food discounts
- Hilton Hotels and Averill Hospitality travel discount program
- Health benefits Dental and Vision benefits
- 401(k) with company match
- PTO and Holiday pay
- Basic Life Insurance and optional Supplemental Insurance
- Employee and guest focused environment