PRACTICE ADMINISTRATOR II

Practice Administrator, Knoxville Neurology Specialist

Full Time, 80 Hours Per Pay Period, Day Shift

Covenant Medical Group Overview: 

Covenant Medical Group is the employed and managed medical practice organization of Covenant Health, providing comprehensive care across East Tennessee. With more than 300 physicians and advanced practice providers in 20 communities, our team delivers expertise across a broad spectrum of specialties from primary care and walk-in clinics to preventive medicine and advanced surgical and subspecialty services. We are committed to offering coordinated, patient-centered care that spans the continuum of health needs, ensuring access to exceptional providers close to home. 

Position Summary:

The Practice Administrator II provides senior‑level operational leadership for a high‑complexity medical practice that includes advanced ancillary services, multiple clinic sites operating under a unified structure, and a high‑volume environment 20,000+ office visits per year. This role supports 15 or more single‑or multi‑specialty providers and oversees an operational workforce of 25+ FTEs, ensuring exceptional performance across clinical, administrative, and patient‑facing functions.

The Practice Administrator II is responsible for strategic operational planning, leadership of large and diverse teams, financial performance management, quality and compliance oversight, and the creation of a high‑performing, patient‑centered culture. This position plays a critical role in strengthening provider satisfaction, optimizing patient access, and advancing organizational objectives.

In this elevated leadership capacity, the Practice Administrator II directs a broad workforce that may include Practice Administrator I roles, managers, supervisors, front‑office leaders, clinical support teams, and ancillary personnel. The role operates with significant autonomy and leads cross‑functional initiatives, partnering closely with senior operational and clinical leadership to implement system‑wide strategies, improve operational infrastructure, and drive continuous growth and performance excellence.

• Maintains established Covenant policies and procedures, goals and objectives, quality assurance program, and safety standards. Ensures policies are communicated and administered consistently.
• Assumes responsibility for selecting, hiring, managing, training, discipline, and discharge of office employees within CMG approved policies and human resources. Supervises and evaluates performance of assigned personnel. Meets with staff as appropriate.
• Directs financial goals of practice by ensuring efficient and timely billing and collection process. Reviews current status of patient accounts to identify and resolve billing and processing problems in a timely manner.
• With CMG’s assistance, implements approved referral tracking system, communicates the results of tracking on regular basis to Providers and CMG, and ensures compliance with and use of system by employees in CMG’s physical locations.
• Directs efficient materials management process. Ensures cost-efficient ordering and utilization of supplies using preferred vendors.
• Ensures office compliance with regulatory and governmental agencies, while partnering with appropriate CMG representatives (e.g. Clinical Servies, Human Resources, Integrity Compliance, etc.).
• Works closely with Providers and CMG corporate to address quality and pay-for-performance initiatives by payers and other entities, potentially including but not limited to issues like medical home, etc.
• Establishes and safeguard a positive working environment with Providers, staff and preferred outside vendors. Promotes open communication within office by being present and accessible on a regular basis.
• Oversees and monitors operating expenses and performs within budget as applicable.
• Provides necessary resources and support as needed for all office departments and location as applicable.
• Recommends opportunities for coordination of interdepartmental office efforts to improve patient care, workflow, practices, etc.
• Assists in development and monitoring of budget and performance goals.
• Maintains efficient and effective information and reporting systems. Recommends changes to enhance capabilities.
• Responsible for building and grounds oversight and maintenance as needed.
• Monitors referrals of patients and proactively works towards causing Providers to refer patients in accordance with the terms of their respective employment agreements.
• Maintains consistent communication with Providers and mid-level providers in practice and works closely with them to address their operational needs.
• Works closely with CMG and Providers to design, plan, implement and manage additional services or staff as needed and approved to promote effective and efficient practice.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:           

High School Diploma or equivalent required, Bachelor’s Degree in Business or related field preferred.

Minimum Experience:         

Two (2) years of experience in multi-specialty practice management (9 or more providers).  Prefer special certifications that can be utilized in other areas of the practice, including but not limited to, X-ray, Lab, Ortho and etc. May consider clinical experience in conjunction with practice management experience.

Licensure Requirement:      

None