Producer III

Audience Management (Platform Producer)

Russell Tobin is hiring an Audience Management Contractor on behalf of a leading global technology company.

Job Type: 6-Month W2 Contract with possible extension

Location: 100% Remote (Working in PST hours)

Pay Rate: $60-$63/hour W2, depending on experience

About the Role

We are seeking an Audience Management Contractor to support day-to-day audience, access, permissions, and content operations across multiple business systems.

In this role, you will manage high-volume access and audience requests, troubleshoot permission issues, support internal business users, and create clear documentation and standardized processes. The ideal candidate has hands-on experience with user access management, group administration, permissions, technical troubleshooting, and process documentation in a complex enterprise environment.

Key Responsibilities:

Audience & Group Management

• Create and maintain standard and custom user audiences across enterprise systems.
• Configure and maintain directory and user groups for complex audience requirements.
• Ensure accurate access and group configuration while following applicable privacy and confidentiality requirements.
• Maintain accurate records of managed groups and their usage across systems.

Access & Content Management

• Configure, manage, and audit content structures and user access permissions.
• Review, process, and fulfill access requests across multiple platforms.
• Investigate and resolve access discrepancies and permission-related issues.
• Maintain appropriate documentation and traceability for access configurations.

Technical Support & Triage

• Serve as a first point of contact for audience, access, and permissions-related questions.
• Monitor and manage requests submitted through internal communication and support channels.
• Troubleshoot user access, group configuration, and permission issues.
• Determine when issues require escalation to technical or platform teams.
• Ensure requests are handled accurately and within expected timelines.

Documentation & Process Improvement

• Consolidate existing process information into clear, easy-to-follow documentation.
• Create and maintain Standard Operating Procedures (SOPs), user guides, and troubleshooting documentation.
• Document privacy, access, and governance guidelines related to user and audience management.
• Develop standardized request templates and workflows to improve business self-service.
• Identify opportunities to reduce repetitive manual requests and improve operational efficiency.

Required Qualifications

• Hands-on experience managing user access, permissions, groups, or audience segmentation in enterprise environments.
• Experience supporting multiple systems, applications, or platforms.
• Strong technical troubleshooting and issue-triage skills.
• Experience processing access requests and resolving permission-related issues.
• Understanding of data privacy, confidentiality, and access governance principles.
• Strong documentation skills, including SOPs, process guides, and instructional materials.
• Excellent written and verbal communication skills.
• Ability to manage a high volume of requests while maintaining accuracy and attention to detail.
• Comfortable working with cross-functional business and technical teams.

Preferred Qualifications

• Experience with IAM, directory services, application administration, or access management platforms.
• Experience with content management or collaboration platforms.
• Experience supporting enterprise user groups or audience segmentation.
• Experience creating self-service workflows, request forms, or operational processes.
• Experience working in a technology, retail, SaaS, or other large enterprise environment.
• Familiarity with collaboration and workflow tools such as Slack, Microsoft Teams, ticketing systems, or similar platforms.

#LI-SD9

For workers in the United States, PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.