Product Delivery Manager - Healthcare Payments - Vice President

You will lead delivery activities across the full lifecycle: intake, scope shaping, operational readiness, training and communications, go-live execution, early adopter management and post-launch monitoring. This role requires strong program leadership, comfort navigating complexity, and a continuous-improvement mindset to improve speed-to-market while maintaining quality and control.

As a Vice President, Product Delivery in Healthcare Payments, you are accountable for the end-to-end delivery and launch of new products and significant enhancements/changes across the healthcare payments portfolio. You will translate product intent into executable delivery plans, drive cross-functional alignment, and ensure every launch is operationally ready-supported by clear governance, documented processes, risk-informed decisioning, and measurable outcomes.

J.P. Morgan Healthcare Payments supports healthcare organizations of all sizes with an end-to-end suite of solutions built specifically for healthcare. Backed by deep industry expertise and the scale of J.P. Morgan Payments, we connect consumers, providers, payers, and health tech companies across every healthcare payment transaction, creating a faster, simpler experience for all. Our solutions are compliant and certified to HIPAA to securely process payments and move healthcare data at scale. Through embedded integration, they streamline operations, reduce friction, and improve the consumer experience.

Job responsibilities

• Lead end-to-end product launch delivery for new and enhanced/changed healthcare payments products, from intake through go-live and post-launch stabilization.
• Build and manage integrated launch plans across Product, Technology, Operations, Implementation/Service, and client-facing teams; drive clear milestones and acceptance criteria.
• Manage dependencies across platforms, vendors, and partner teams and proactively communicate key milestones at an executive level
• Lead product operationalization: ensure procedures, support models, controls, and handoffs are defined and executed prior to launch.
• Coordinate change readiness for internal stakeholders and clients (training, communications, documentation, FAQs).
• Establish launch reporting and metrics (delivery progress, readiness status, operational KPIs, adoption/performance signals) and communicate updates to senior stakeholders.
• Facilitate launch retrospectives and drive measurable continuous improvement to tooling, processes, and cross-functional ways of working.

Required qualifications, capabilities, and skills

• 5+ years of experience (or equivalent expertise) in product delivery, go-to-market or product management.
• Demonstrated success leading end-to-end launches for new products and major enhancements in a cross-functional environment.
• Strong delivery fundamentals: planning, dependency management, governance, and executive-level status reporting.
• Proven ability to drive change readiness and operationalization (process design, training, support models, documentation).
• Strong stakeholder management skills, including influencing without authority and managing competing priorities.
• Strong analytical and problem-solving skills; ability to define metrics and use data to drive decisions and continuous improvement.
• Excellent written and verbal communication; can simplify complexity for varied audiences.

Preferred qualifications, capabilities, and skills

• Healthcare payments experience (e.g., payer/provider payments, claims/disbursements, remittance/ERA/EFT, virtual cards, or adjacent workflows).
• Strong data literacy (dashboards, KPI definition, post-launch monitoring) and comfort partnering with analytics teams.
• Payments or healthcare experience a plus.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans