Product Operations Coordinator

Inspired by Hard Work

At Carhartt, the values of hard work-dependability, honesty, and trust-are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission-We serve and protect all hardworking people by building durable products-we remain dedicated to upholding these principles in every decision we make and every product we create.

Position Details

Title: Product Operations Coordinator

Department: People & Impact

Reports to: Manager, Product Sourcing

Location: Wylie Welling Retail Store

Job Classification: Onsite

FLSA Status: Exempt

Job Band: Professional

Job Summary

The Product Operations Coordinator supports the Detroit-based Wylie Welling product team, working with multiple aspects of the business such as sourcing, inventory, and development. Heavily focused on supporting the Product Sourcing Lead in preparing one-of-one product for launches, this role has the unique opportunity to support in-house product development as the business grows. The goal of this position is to reduce operational bottlenecks and make sure product moves efficiently through every stage of the business.

No two weeks are identical, but most include: receiving and logging inbound shipment, running a cycle count and investigating any discrepancies, drop-offs and pickups at vendor locations, steaming and prepping product for ecommerce photography and photoshoots, pulling and transferring inventory for the retail store, and updating the trackers and status reports the rest of the team relies on are examples of typical responsibilities within a given week.

Who We Are

At Wylie Welling, it is our mission to educate consumers on the importance of quality by extending the life of garments. As the trusted and authentic source for vintage, we offer an elevated and inclusive retail experience. Our mission supports circularity and offers a model to extend the life of Carhartt garments while also elevating the heritage and history of the brand.

Associate Responsibilities

• Coordinate and track merchandise in and out of the office, for example, movement for weekly sanitation and product care processes, and/or to repair/restore partners for labeling and mending.
• Accurate data entry of one-of-one garment details, for example: tag size, color, COO, fiber content, garment measurements, and condition.
• Pick up incoming shipments within metro Detroit.
• Manage inbound and outbound inventory, such as entering tracking numbers and costs, receipt organization for expense reporting, verifying inventory against purchase records and intake logs, recording and communicating status across all processing stages.
• Assign and apply barcodes and hang tags to all SKUs.
• Conduct cycle counts and inventory audits; investigate and resolve inventory discrepancies.
• Support fulfillment and operational projects as needed.
• Maintain inventory spreadsheets, calendars, and trackers, including manual data entry.
• Help to develop new and maintain existing operational SOPs and workflows.
• Manage and transport inventory movement, for example between warehouse, studio, e-commerce, and retail locations as needed.
• Assist Product Sourcing Lead in development communication with suppliers, helping to ensure sample delivery is on schedule and quality is to standard.
• Help manage sample process, for example sample library intake, labeling, tracking, and storage; recording comments on samples; communicating lead times to the team.
• Maintain calendars for key development and production milestones; flag delays with all stakeholders.
• Collaborate with team for answers and troubleshooting.
• Steam garments and prepare product for photography.
• Assist with in-studio photo shoots, for example, steaming and preparing product, assisting with flat lays, and organizing studio styling inventory.

Required Education

• HS Diploma or GED required; College degree preferred.

Required Skills & Experience

• 2+ years of hands-on experience managing physical product, such as product development, inventory support, and other similar roles
• Strong process development and process management skills, with the ability to establish, document, and continuously improve workflows.
• Excellent attention to detail and commitment to delivering accurate, high-quality work.
• Strong verbal and written communication and interpersonal skills to effectively work cross functionally as needed
• Strong time management skills and able to work independently or as part of a team
• Deep experience with Microsoft Suite, including Microsoft Excel, Outlook, Powerpoint, and OneDrive/SharePoint.
• Demonstrated accountability, reliability, and ownership in managing responsibilities and meeting commitments.
• Ability to manage multiple projects simultaneously in a fast-paced, evolving and collaborative environment with shifting priorities.
• Self-starter who enjoys solving problems
• Prior experience navigating Shopify (or similar Ecommerce tool)

Physical Requirements and Working Conditions

• Valid driver's license and reliable transportation; willingness to use a personal vehicle for work tasks, with mileage reimbursed.
• Comfortable lifting and moving inventory throughout the day, up to 30 pounds.
• Able to work on-site in the Detroit office, with regular local travel to vendors, the studio, and retail locations. This is not a remote or hybrid position.
• This position has an On-Site location: Associate will work on-site for all work-related activities.
• Wylie Welling is a tobacco free workplace.

This position offers a comprehensive suite of medical, dental, and vision insurance for associates and their dependents. In addition to healthcare coverage, Carhartt provides short-term and long-term disability insurance, life insurance, an employee assistance program, and a 401(k) plan with employer matching contributions. Employees can also benefit from paid time off and designated paid holidays.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.