Product Specialist - Great Plains (KS/NE/SD/CO) | HORSCH
Product Specialist - Great Plains (KS/NE/SD/CO)
06/15/2026
Position Summary:
Who we are:HORSCH is a leading global manufacturer of innovative agriculture technology and modern solutions for soil cultivation, seeding/planting, and plant protection. Our Core Values are Ownership, Collaboration, Honesty, Improvement & Growth, and Customer First. HORSCH believes that our employees are key to the success of our business.
Description:
As a Product Specialist, this role serves at the heart of HORSCH's customer support and product performance efforts. Responsibilities include hands-on work with advanced agricultural equipment, direct support for customers, identification of product improvement opportunities, and clear communication of technical knowledge for service teams. Ideal candidates demonstrate strong problem-solving skills, experience collaborating with dealers and end users, and a passion for optimizing equipment performance in the field.
Key Responsibilities:
Customer & Dealer Support
- Provide both remote and on-site product support to customers.
- Serve as the primary contact for service and parts departments within the assigned territory.
- Cultivate strong relationships with dealer service and parts teams to ensure consistent and effective support.
- Offer technical assistance and on-demand setup support to customers.
- Regularly communicate with personnel regarding product issues, component testing, and weekly activity updates.
- Submit timely and accurate expense reports in compliance with company accounting procedures.
Training & Communication
- Train and support dealer service and parts teams on HORSCH tools, systems, and processes.
- Serve as the point of contact for both internal teams and external partners to ensure clear and consistent communication.
- Proactively communicate product updates, troubleshooting insights, and training needs with internal teams.
- Facilitate feedback loops with external contacts to ensure product performance and support meet customer needs.
- Contribute to the creation of service manuals, training materials, and both internal and dealer training programs.
- Support and maintain service training tools and stands to ensure efficient and effective training.
Product & Engineering Collaboration
- Provide engineering and service teams with valuable feedback based on field performance and customer insights.
- Support field product testing and prototype installations to ensure product functionality.
- Collaborate with engineering teams on prototype builds and test part installations.
- Generate actionable product improvement ideas based on failure analysis and customer feedback.
- Assist manufacturing teams as needed to streamline product development and performance.
Position Requirements:
- Experience working with agricultural equipment and products, including hands-on servicing
- Strong mechanical aptitude and troubleshooting skills
- Excellent verbal and written communication abilities
- Professional phone presence and customer service skills
- Highly organized and detail-oriented
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other organizational tools
- Valid driver's license and willingness to travel at least 80% of the time
- Self-motivated with the ability to work independently and make informed decisions
- Associate degree in a related field preferred
- 2-5 years of practical experience in agricultural equipment service or support preferred
Physical Demands/Work Environment:
- Individuals may need to sit, walk, or stand for extended periods.
- The position may require reaching above shoulder heights, below the waist, or lifting up to 50 pounds. Proper lifting techniques are required.
- The performance of this position will require exposure to manufacturing areas where the use of personal protective equipment, such as safety glasses with side shields, is required.
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HORSCH is a leading global manufacturer of innovative agricultural technology and modern solutions for soil cultivation, seeding and plant protection. Every single customer with their individual requirements is the focus of our activities.
HORSCH, LLC
200 Knutson St.
Mapleton, ND 58059
Service: 701-501-8626
General: 701-532-1000
Fax: 701-532-1101
info.us@horsch.com
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