Job Description: Required Skills: Experience providing production support, incident management, and troubleshooting for large-scale applications Experience working directly with business users, stakeholders, and technical teams to resolve application issues Experience analyzing business requirements and translating them into functional solutions and testing scenarios. Experience creating and maintaining user documentation, knowledge base articles and training materials. Experience using Atlassian Jira Software, Jira Service Management, and Confluence Experience coordinating activities across multiple stakeholders, vendors, and technology teams
Preferred Skills: Experience supporting government, education, or public-sector technology initiatives. Experience supporting cloud-based applications and modern Software Development Lifecycle (SDLC) practices. Knowledge of case management concepts, business process automation, and workflow-driven applications Experience using Modern Requirements (MR)
Numbers & Facts
Location
Austin, CA
Skills
Analysis Skillsunmatched
Atlassian JIRAunmatched
Business Analysisunmatched
Cloud Applicationsunmatched
Functional Testingunmatched
Governmentunmatched
Identify Issuesunmatched
Incident Managementunmatched
Knowledge Baseunmatched
Problem Solving Skillsunmatched
Product Supportunmatched
Production Supportunmatched
Requirements Managementunmatched
Software Development Lifecycle (SDLC)unmatched
Test Scenariounmatched
User Documentationunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.